Process Associate | International BPO

Talent Acquaintance; Surat; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries, resolve issues promptly, and provide accurate product information. You will work closely with internal teams to enhance the overall customer experience and maintain strong product knowledge.

The role requires exceptional communication, multitasking, and problem-solving abilities in a fast-paced environment, with performance targets focused on quality and productivity.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Computer systems

Software applications

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.