Process Associate | International BPO

Talent Acquaintance; New Delhi; Sur place; INR 240 000 - 300 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer support executive in Delhi to handle inquiries with professionalism and courtesy. You will provide timely and accurate information about products and services, building strong relationships with customers.

You will use problem-solving skills to address complex complaints, collaborate with internal teams to enhance the customer experience, and maintain deep product knowledge to support customers while meeting quality and productivity targets.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Connaissances

Communication

Interpersonal skills

Multi-tasking

Problem-solving

Analytical skills

Technical proficiency

Formation

High school diploma or equivalent

Bachelor's degree preferred

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.