Process Associate | International BPO

Talent Acquaintance; Jaipur; On-site; INR 180,000 - 320,000; Full time

Job summary

Talent Acquaintance in Jaipur, India is seeking a customer support professional to handle inquiries and resolve issues with courtesy. You will provide timely information and maintain product knowledge to assist customers.

The role requires excellent communication, the ability to multi-task in a fast-paced environment, and proficiency with computer systems and software applications. A high school diploma is required, with a college degree preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Customer inquiries

Communication skills

Problem-solving

Interpersonal skills

Multi-tasking

Technical proficiency

Education

High school diploma

Bachelors degree (preferred)

Tools

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.