Process Associate | International BPO

Talent Acquaintance; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Hyderabad, India, seeks a customer support professional to handle inquiries and resolve issues with courtesy and accuracy. You will provide timely information about products or services and collaborate with internal teams to improve overall customer experience.

The role requires strong communication, multitasking, and analytical skills. A high school diploma is required, with a college degree preferred. On-site work in Hyderabad is expected.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Problem-solving

Analytical skills

Computer literacy

Education

High school diploma

College degree preferred

Tools

CRM software

Office software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.