Process Associate | International BPO

Talent Acquaintance; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance is seeking a proactive Customer Support Associate to handle inquiries and resolve issues with professionalism in a fast-paced environment.

You will provide timely information about products or services, maintain product knowledge, and collaborate with internal teams to enhance the customer experience.

Strong communication, multitasking, and problem-solving skills are essential, with a high school diploma required and a college degree preferred.

Qualifications

• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and analytical abilities
• Proficient with computer systems and software

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Computer software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.