Process Associate | International BPO

Talent Acquaintance; Greater Noida; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support representative to handle inquiries, deliver accurate product information, and resolve issues with courtesy.

The role requires strong communication, multitasking, problem-solving, and adaptability to a fast-paced environment; the ideal candidate has a high school diploma and comfort with computer systems.

Qualifications

• Minimum high school diploma; college degree preferred.
• Excellent communication and interpersonal skills required.
• Ability to handle multiple interactions in a fast-paced environment.
• Proficient with computer systems and software applications.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely, accurate information about products or services.
• Use problem-solving to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to support customers.
• Meet or exceed performance targets for quality and productivity.

Skills

Communication skills

Multitasking

Problem solving

Technical proficiency

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Computer systems proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.