Process Associate | International BPO

Talent Acquaintance; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support executive to handle inquiries and resolve issues professionally, while delivering accurate product information.

You will work in a fast-paced environment, collaborating with internal teams to improve customer experience and maintain strong product knowledge. The role requires a high school diploma, excellent communication, and the ability to adapt to changing priorities; college degree is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication skills

Interpersonal skills

Problem solving

Analytical skills

Computer literacy

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.