Process Associate

First American; Salem; On-site; INR 250,000 - 450,000; Full time

Job summary

First American is seeking a detail-oriented professional to understand domain nuances across US and international markets including Canada, UK, and Australia in relation to title and settlement services. The role requires working knowledge of business applications, information retrieval from online resources, and the ability to produce timely process reports.

You will identify gaps, recommend improvements, and ensure quality standards are met.

Responsibilities

• Ability to understand the basic nature of the domain and relating that to US and International Businesses (Canada, UK and Australia) Title and settlement services.
• Working knowledge in all the Business Applications related to Processes.
• Ability to Retrieve relevant information using appropriate Online Business-related Websites
• Ability to use these tools to perform required search and collate information.
• Ability to identify ad notify team members and leads in case of rule break in the tool.
• Ability to Process tasks simple, intermediate tasks which they are aligned
• Ability to Create process related reports within the desired timeframe that is expected
• Follow the set guidelines/framework while structuring all work products
• Ability to provide implementable recommendations basis the gaps and problems identified
• Ability to identify process gaps and/or recommend improvement ideas
• Maintain compliance to the Quality metrics
• Ability to display the culture of quality standards
• Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
• Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
• Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources
• Monitors own work to ensure delivery within the desired performance standards.
• Understands the importance of delivery within expected time, budget in case of deviation.
• Adapts to other cultures and unfamiliar situations, thinks on the feet displays sense of urgency for completion of deliverables.
• Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work.
• Exhibits professionalism in conduct of work and respects others views.
• Displays excellent verbal and written communication skills and interpersonal skills required to interact with colleagues including customer, onshore counterpart, supervisors, team members, analysts and business teams.

Job description

Job Summary

• Ability to understand the basic nature of the domain and relating that to US and International Businesses (Canada, UK and Australia) Title and settlement services.
• Working knowledge in all the Business Applications related to Processes.
• Ability to Retrieve relevant information using appropriate Online Business-related Websites
• Ability to use these tools to perform required search and collate information.
• Ability to identify ad notify team members and leads in case of rule break in the tool.
• Ability to Process tasks simple, intermediate tasks which they are aligned
• Ability to Create process related reports within the desired timeframe that is expected
• Follow the set guidelines/framework while structuring all work products
• Ability to provide implementable recommendations basis the gaps and problems identified
• Ability to identify process gaps and/or recommend improvement ideas
• Maintain compliance to the Quality metrics
• Ability to display the culture of quality standards
• Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
• Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
• Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources
• Monitors own work to ensure delivery within the desired performance standards.
• Understands the importance of delivery within expected time, budget in case of deviation.
• Adapts to other cultures and unfamiliar situations, thinks on the feet displays sense of urgency for completion of deliverables.
• Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work.
• Exhibits professionalism in conduct of work and respects others views.
• Displays excellent verbal and written communication skills and interpersonal skills required to interact with colleagues including customer, onshore counterpart, supervisors, team members, analysts and business teams.