Process Associate | International BPO | Customer Support

Talent Acquaintance; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a detail-oriented Customer Support professional in Pune to handle inquiries, resolve issues, and provide exceptional service across multiple channels.

The role requires strong communication, problem-solving, and adaptability to a fast-paced environment, with a focus on maintaining thorough product knowledge and accurate records.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Attention to detail

Tools

CRM software

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.