Process Associate

Talent Acquaintance; Pune District; In loco; INR 250.000 - 350.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Pune is seeking a customer support professional to handle inquiries, provide accurate product information, and build strong relationships with customers. The role requires effective communication and teamwork to resolve issues promptly and professionally.

Applicants should be able to multitask in a fast-paced environment, possess strong problem-solving skills, and maintain high product knowledge to upsell and cross-sell appropriately when opportunities arise.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Conoscenze

Excellent communication

Interpersonal skills

Fast-paced environment

Multitasking

Problem-solving

Attention to detail

Computer proficiency

Strumenti

N/A

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.