Process Associate

Talent Acquaintance; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support specialist to handle inquiries, provide product information, and build lasting client relationships. You will work with cross-functional teams to resolve issues and maintain strong product knowledge to assist customers effectively.

The role emphasizes fast-paced service, meticulous problem-solving, and opportunities to upsell or cross-sell, contributing to customer satisfaction and business growth.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving and attention to detail.
• Proficient with computers and software applications.
• Team player with collaborative mindset.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers for long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to support customers.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Tech literacy

Teamwork

Analytical thinking

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.