Process Associate

Talent Acquaintance; Chandigarh; In loco; INR 250.000 - 380.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance is seeking a customer support professional to handle inquiries, resolve issues, and provide accurate product information. The role focuses on building long-term customer relationships and collaborating with internal teams to deliver exceptional service.

Strong communication, multitasking, and problem-solving skills are essential. A team-oriented mindset and attention to detail will help drive customer satisfaction and opportunities to upsell where appropriate.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Conoscenze

Communication

Interpersonal skills

Multitasking

Problem solving

Team collaboration

Attention to detail

Analytical thinking

Strumenti

CRM software

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.