Process Associate

Talent Acquaintance; Lucknow; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a Customer Support Executive in Lucknow to handle inquiries and resolve issues with professionalism.

You will provide accurate product information, build lasting customer relationships, and collaborate with internal teams to address complex complaints while continuously expanding product knowledge.

The role emphasizes teamwork, problem solving, and a proactive approach to service excellence in a dynamic environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem-solving

Attention to detail

Team collaboration

Analytical thinking

Critical thinking

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.