Process Associate

Talent Acquaintance; Dadri; On-site; INR 240,000 - 320,000; Full time

Job summary

Talent Acquaintance in Dadri, Uttar Pradesh, is seeking a customer service professional to join our team. You will handle inquiries, provide product information, and help resolve issues with professionalism.

You will build lasting relationships with customers, collaborate with internal teams, and maintain strong product knowledge while looking for upsell opportunities to support business growth. The ideal candidate communicates clearly, works well in a fast-paced environment, and shows strong

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Communication

Interpersonal Skills

Teamwork

Analytical Thinking

Problem Solving

Attention to Detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.