Process Associate

Talent Acquaintance; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Gurugram, Haryana seeks a customer support executive to handle inquiries, provide accurate information, and build long-term relationships with customers.

You will collaborate with internal teams, maintain product knowledge, and identify upsell opportunities while delivering courteous service in a fast-paced environment.

Strong communication, problem-solving, and teamwork skills are essential for success in this role.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Communication skills

Multitasking

Problem solving

Computer proficiency

Teamwork

Analytical thinking

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.