Process Associate

Career Comfort; Kolkata District; On-site; INR 246,000 - 335,000; Full time

Benefits offered by this job

Travel Allowance

Subsidized Meals

Free Cab Drop

Attendance Bonus ₹1,000/month

Annual Bonus up to ₹15,000

PF & ESI coverage

Job summary

Career Comfort in Kolkata is seeking a voice support executive to handle inbound calls from U.S. healthcare customers, working night shifts aligned with U.S. time zones.

The role emphasizes customer care rather than sales, with no targets. You will resolve queries, provide accurate information, and maintain a patient-friendly approach. Freshers and experienced candidates are welcome, with a minimum 12th pass; Graduation or Diploma is a plus, and travel allowances and bonuses are part of the

Qualifications

• Strong English communication skills (verbal and written) with neutral or US-friendly accent.
• Minimum 12th pass; Graduation or Diploma is a plus.
• Freshers and experienced candidates are welcome.

Responsibilities

• Handle inbound voice calls for U.S. Healthcare customers—no sales, no targets.
• Resolve queries efficiently and professionally.
• Provide empathetic, clear, and accurate customer support.

Skills

English communication

US accent

Education

12th pass

Graduation or Diploma is a plus

Job description

• Additional Benefits: Travel Allowance, Subsidized Meals, Free Cab Drop, Attendance Bonus ₹1,000/month, Annual Bonus up to ₹15,000, PF & ESI coverage

Shift & Schedule:

• Night Shift (Aligned with U.S. Time Zones)
• Monday to Friday

Role Overview:

• Handle inbound voice calls for U.S. Healthcare customers – no sales, no targets.
• Resolve queries efficiently and professionally.
• Provide empathetic, clear, and accurate customer support.

Requirements:

• Strong English communication skills (verbal and written); neutral or U.S.-friendly accent preferred.
• Minimum 12th pass; Graduation or Diploma is a plus.
• Freshers and experienced candidates are welcome.