Senior Process Associate

Career Comfort; Kolkata District; On-site; INR 212,000 - 257,000; Full time

Benefits offered by this job

Travel allowance

Subsidized meals

Free cab drop

Attendance bonus

Annual performance bonus

PF & ESI coverage

Job summary

Career Comfort in Kolkata invites applications for a Night Shift Customer Support Executive (Inbound Voice) to handle US-time zone calls from Salt Lake, Sector V, on-site. The role emphasizes clear communication and empathetic problem-solving.

We welcome freshers and experienced candidates with 12th pass, offering a monthly gross salary of ₹19,000–₹23,000, travel allowance, meals, free cab drop after night shifts, and PF/ESI benefits. US accent-neutral English preferred.

Qualifications

• Strong English communication (verbal & written).
• 12th pass minimum; diploma or degree is a plus.
• Willingness to work night shifts aligned with US time zones.
• Freshers welcome and prior experience considered.

Responsibilities

• Handle inbound voice calls from US healthcare customers.
• Resolve queries professionally with timely resolution.
• Listen actively, empathize, and provide clear guidance.

Skills

English communication

Night shift readiness

Education

12th standard

Job description

Customer Support Executive – NIGHT SHIFT (Inbound Voice)

Location

• Salt Lake, Sector V, Kolkata (On-site with free cab drop service)

Shift & Schedule

• Night Shift aligned with U.S. time zones
• Days Off: Fixed weekends – Saturday & Sunday off
• Schedule: Monday to Friday workweek

About the Role

• Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
• Resolve queries professionally and accurately, ensuring timely issue resolution.
• Listen actively, empathize, and provide clear, personalized support.

Requirements

• Strong communication skills in English (verbal & written), preferably US accent-neutral.
• Minimum 12th pass; graduation or diploma is a plus.
• Comfortable working night shifts in U.S. time zones.
• Preferred: Fresher/Prior experienced, All are welcome.

Compensation & Benefits

• Gross Salary: ₹19,000–₹23,000 per month
• Travel Allowance + Subsidized Meals
• Free Cab Drop after night shift
• Attendance Bonus: ₹1,000 per month
• Annual Performance Bonus: Up to ₹15,000
• PF & ESI coverage