Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3

Gurugram District

On-site

INR 205,000 - 650,000

Full time

13 hours ago

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Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is hiring for Process Associate and Customer Care Executive roles across Hyderabad, Bengaluru, Jaipur and Gurugram. Freshers or candidates with up to 5 years of experience are welcome, with day or rotational shifts and a 5-day work week.

Roles involve voice, non-voice, chat and email support for leading MNCs, with compensation ranging from 2.05 LPA to 6.50 LPA depending on experience and performance. Immediate joining is preferred.

Qualifications

Candidates should have 10+2 or higher and any degree.
Good English communication skills required.
Basic computer knowledge expected.
Strong customer-handling and problem-solving abilities.
Positive attitude and willingness to learn.
Flexible to work day or rotational shifts.

Responsibilities

Handle customer queries via voice, chat, or email.
Understand issues and provide appropriate solutions.
Resolve customer problems efficiently and professionally.
Maintain a courteous, customer-friendly approach.
Follow company processes, quality standards and guidelines.
Maintain accurate interaction records and meet quality targets.
Escalate complex issues to relevant teams when needed.

Skills

Customer support

Communication skills

Problem solving

Customer handling

Positive attitude

Shifts flexibility

Education

10+2 to any degree

Job description

Hiring: Process Associate | Customer Care Executive | Freshers Experienced

Lyros is hiring Customer Support Executives for leading MNCs in Bangalore Hyderabad!

Are you a Fresher or an Experienced candidate with 05 years of experience looking for a career opportunity in Customer Support, BPO, Voice Process, Non-Voice, Chat Support, or Email Support?

This is an excellent opportunity to work with leading MNCs and build your career in the customer service industry.

Job Details

Position: Process Associate | Customer Care Executive | Customer Service Executive

Experience: 0 - 5 Years

Locations: Hyderabad,Bangalore (Bengaluru),Jaipur,Gurugram

Salary

Freshers: 2.05 LPA 4.00 LPA
Experienced: Up to 6.50 LPA
Salary depends on experience, communication skills, interview performance, and process.

Work Details

Working Days: 5 Days a Week
Shifts: Day Shifts Rotational Shifts
Process: Voice / Non-Voice / Chat / Email Support
US Rotational Shifts: Available for applicable international processes
Transportation: 2-Way Transport for eligible US rotational shift employees, up to 30 km, subject to company policy.

Job Responsibilities

Handle customer queries through voice, chat, or email.
Understand customer concerns and provide appropriate solutions.
Resolve customer issues efficiently and professionally.
Maintain a positive and customer-friendly approach.
Follow company processes, quality standards, and performance guidelines.
Maintain accurate customer interaction records.
Meet required quality and productivity targets.
Escalate complex issues to the appropriate team when required.

Eligibility

Freshers Experienced candidates can apply!

Candidates Should Have

10+2, 10+3, Diploma, Undergraduate, Graduate, Any Graduate, Any Degree, Any Stream
Good English communication skills .
Basic computer knowledge.
Good customer-handling skills.
Problem-solving ability.
Positive attitude and willingness to learn.
Flexibility to work in day or rotational shifts.
Candidates available to join immediately or within a short notice period are preferred.

Why Join?