Process Associate

Talent Acquaintance; Coimbatore District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Coimbatore (Tamil Nadu) is seeking a customer support executive to handle inquiries, provide timely information about products, and build strong customer relationships.

You will collaborate with internal teams to resolve issues, maintain product knowledge, and identify opportunities to upsell. The role requires excellent communication, teamwork, and strong problem-solving skills in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Communication skills

Interpersonal skills

Team collaboration

Multitasking

Problem-solving

Attention to detail

Analytical thinking

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.