Process Associate

Robert Bosch Group; Coimbatore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Bosch Global Software Technologies Private Limited, a 100% subsidiary of Robert Bosch GmbH, seeks candidates for a multilingual customer support role in India. Fresh graduates or candidates with up to 1 year in customer service will handle voice campaigns, adapt to shifting schedules, and provide support in English, Hindi and Kannada.

Applicants should be comfortable with 24/7 shift timings and have basic MS Excel skills.

Qualifications

• Must have a graduate degree or equivalent.
• Proficient in Hindi/English and a regional language.

Responsibilities

• Freshers with language skills or up to 1 year in customer service with multilingual voice campaigns.
• Adaptive to project environment and execute tasks independently.
• Handle calls independently.
• Will work with flexible week-off with shift timings covering 24/7.
• Provide support in English, Hindi and Kannada.

Skills

Hindi & English fluency

Regional language familiarity

Customer service orientation

Shift flexibility

Education

Graduation or equivalent

Tools

MS Excel

Job description

• Legal Entity: Bosch Global Software Technologies Private Limited

Company Description

Bosch Global Software Technologies Private Limitedis a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :
Freshers with good language competency or aMinimum 1year experiencein any customer service domain with multi-lingual voice campaigns. Adaptive to the project environment & execute the tasks independently. Quick learner with the ability to handle calls independently

Willing to work with flexible week-off with Shift timings covering 24/7.

The associates deployed as a part of this engagement must be equipped to provide support in English, Hindi and Kannada. English: Excellent verbal and written communication skill Hindi: Excellent verbal communication skill Kannada: Excellent verbal communication skill

Any other Indian regional language knowledge would be an added advantage

Basic Knowledge in MS Excel and analytical skills

Qualifications

Any Graduate Degree or equivalent

Experience

Mandatory/Requires Skills

Proficient in Hindi/English and a regional language

Preferred Skills

Additional Information

Willing to work with flexible week-off with Shift timings covering 24/7.