Order to Cash Operations Associate

Accenture in India; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading global professional services company is looking for an Order to Cash Operations Associate to manage financial outcomes by collecting operational data and reconciling transactions. The candidate will ensure efficient order management and timely collections while interacting with multiple stakeholders. A graduate with 1-3 years of experience, adept in Excel and communication, is ideal for this role. The position may involve night shifts and requires collaboration within a team environment.

Qualifications

• Graduation in any field is required.
• 1 to 3 years of relevant experience preferred.

Responsibilities

• Manage OTC collection/disputes and analyze operational data.
• Ensure compliance with internal controls and standards.
• Record collections activities and prepare refund packages.

Skills

Ability to manage multiple stakeholders

Ability to perform under pressure

Agility for quick learning

Collaboration and interpersonal skills

Domain knowledge

Excel skills

Communication skills

Flexibility for night shifts

Education

Any Graduation

Job description

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a company’s financial health and operational efficiency keyword includes: "Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction". Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for?

• Ability to manage multiple stakeholders
• Ability to perform under pressure
• Agility for quick learning
• Collaboration and interpersonal skills
• Domain knowledge
• Excel skills
• Communication skills
• Flexible to night shifts

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts