Principal Specialist - ServiceNow Developer

RTX; Bengaluru; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

RTX, a leader in digital workflows, seeks a Senior ServiceNow Developer in Bengaluru on a hybrid basis. The role requires deep expertise to design, develop, and maintain ServiceNow applications and workflows, collaborating with cross-functional teams to meet business needs, configure the platform, and ensure reliability, performance, and scalability.

The candidate will develop, configure, and customize modules such as ITSM, ITOM and HRSD, integrate with REST/SOAP APIs, and drive automated

Qualifications

• 5+ years' experience as a ServiceNow developer.
• 2+ years' experience in supporting the ServiceNow platform, debugging issues, root cause analysis and incident resolution.
• Experience with ITSM, ITOM, HRSD.
• Proficient in JavaScript, AngularJS, and Service Portal widget scripting.
• Experience with SAFe or other Agile methodologies.
• Ability to work with SMEs, stakeholders, BAs and RTX internal customers.

Responsibilities

• Develop, configure, and customize ServiceNow modules (ITSM, ITOM, HRSD) as required.
• Implement integrations with REST/SOAP APIs and other web services using secured authentication.
• Design and implement automated workflows to streamline business processes.
• Document technical customizations, configurations, and processes.
• Stay updated on new ServiceNow technologies and features and recommend their adoption.
• Execute ServiceNow upgrades and service packs, managing readiness, testing, and controls for new features.

Skills

ServiceNow

JavaScript

AngularJS

Service Portal scripting

ITSM

ITOM

HRSD

SAFe

Tools

REST APIs

SOAP APIs

UI Builder

Platform Analytics

Agent Workspace

Virtual Agent

Job description

Location

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

What You Will Do

The Sr. ServiceNow Developer will bring in the deep ServiceNow expertise to design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability.

• Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and others as required.
• Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication
• Design and implement automated workflows to streamline business processes.
• Document Technical customizations, configurations, and processes
• Stay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform’s capabilities
• Executing ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes

This is a hybrid position based out of Bangalore, India

Qualifications You Must Have

• 5+ years' experience as a ServiceNow developer
• 2+ years' experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing Incidents
• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications
• Experience in JavaScript, Angular JS and Service Portal widget scripting.
• Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSD
• Experience in Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus
• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies

Qualifications We Prefer

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation certification
• CIS - ITSM and/or any other products - nice to have

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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