Principal ServiceNow Engineer

Object Technology Solutions; Hyderabad; Hybrid; INR 2,600,000 - 4,200,000; Full time

Job summary

Object Technology Solutions is seeking a Principal ServiceNow Engineer to lead ServiceNow initiatives in Hyderabad. The role covers analysis, configuration, development and cross-team collaboration within CTS, driving best practices and scalable solutions.

You will work with ITSM, CMDB, CSDM and ITOM domains, guide junior engineers, and ensure governance across the ServiceNow landscape. The position requires strong communication, problem-solving, and hands-on expertise.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 8+ years of ServiceNow experience including analysis, configuration, development and delivery of customizations.
• Experience in full lifecycle ServiceNow implementations with strong communication skills.
• Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD and Performance Analytics.
• ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certifications preferred.
• Business Analysis expertise including requirements gathering, process modelling, gap analysis, and stakeholder management.
• Proficient in troubleshooting ServiceNow issues and developing custom applications within ServiceNow.
• Expertise with client-side and server-side scripting using JavaScript and Jelly.
• Experience building Service Portals with HTML, CSS and AngularJS.
• Experience with Integration Hub and Web Services (SOAP, REST) and MID servers.

Responsibilities

• Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.
• Serve as a ServiceNow SME and provide technical guidance to team members.
• Implement innovative ServiceNow solutions and integrate with other/legacy CTS systems.
• Collaborate with internal customers to define system functionality and governance.
• Configure and maintain the system to ensure governance and consistency.
• Deliver ServiceNow training to users and identify skill gaps.
• Contribute to QA measures with detailed test plans and documentation.
• Participate in on-call rota for out-of-hours support.
• Adhere to Cubics Quality Management System and safety policies.

Skills

ServiceNow

ITSM

CMDB

CSDM

ITOM

ITAM

HRSD

JavaScript/Jelly scripting

HTML/CSS/AngularJS

REST/SOAP integration

Business Analysis

Education

Bachelor's degree in Computer Science

Tools

JavaScript

HTML/CSS/AngularJS

Jelly

REST/SOAP

Job description

Hi ,

Greetings from OTSI..!!

Client : Product Based Company

Role : Principal ServiceNow Engineer

Location: Hyderabad

Mode: Work From Office 4 days

Shift timings: 2 pm to 11 PM

Interview Mode: AI Assessment + Technical round

Mode of hire: Permanente with OTSI

Job Description:

Job Summary: The Principal ServiceNow Engineer deals with all aspects of CTS ServiceNow environment, including configuration, development, administration, and support. This position plays a lead role in the development of strategies for optimal use of ServiceNow within CTS. The Engineer must be able to work in a highly changing and fast paced environment interfacing directly with internal customers and management. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.

Essential Job Duties and Responsibilities:

• Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.
• Serve as a ServiceNow Subject Matter Expert (SME) and provide technical guidance to other Team members.
• Implement innovative ServiceNow solutions in ServiceNow as assigned.
• Integrate ServiceNow with other/legacy systems at CTS.
• Participate in the design and recommendations of overall system functionality.
• Configure and maintain the system ensuring consistency according to established governance.
• Collaborate with and support internal customers in the configuration and development of ServiceNow to support CTS business requirements.
• Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training.
• Collaborates with other team members to define and execute quality assurance measures including detailed test plans.
• Participate in audit activities related to the Incident, Request and Asset management processes
• Participate in an on-call rota to provide out-of-hours support.
• Comply with Cubics Quality Management System.
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures.
• Comply with security in accordance with established policies and procedures of the organizations
• Other duties as requested.

Minimum Job Requirements:

Skills knowledge and experience:

• Bachelors’ degree in Computer Science related field.
• Minimum of 8 years of experience with ServiceNow analysis, configuration, development and delivery of ServiceNow customizations and solutions.
• Experienced in full lifecycle ServiceNow implementations with excellent communication skills
• Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD and Performance Analytics desired.
• Preferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified.
• Expertise as a Business Analyst, including requirements gathering, process modelling, gap analysis, story development, stakeholder management, etc.
• Expertise in troubleshooting ServiceNow system issues.
• Expertise in developing custom applications within ServiceNow.
• Expertise with client-side and service-side scripting using JavaScript and Jelly.
• Expertise with building Service Portals and using HTML, CSS and AngularJS.
• Expertise with legacy workflows as well as Workflow Studio.
• Experience with Integration Hub and Web Services Integration (SOAP, REST) desired.
• Experience configuring and maintaining MID servers desired.
• Experience developing and maintaining ServiceNow Mobile applications desired.
• Experience working with Agile (Scrum) project team development environments.
• Able to write detailed documentation (project specifications, requirements, and plans) for both technical and nontechnical audiences.

Personal Qualities

• Self-motivated with the ability to work individually and as part of a team, handle multiple tasks, effectively set expectations, manage work, and deliver results.
• Ability to motivate and mentor others to achieve individual and shared goals.
• Resolute attitude with focused, high-energy levels.
• Excellent written and verbal communication skills with the ability to communicate effectively at all levels.
• Diligent, with good attention to detail.
• Able to problem solve and find effective and timely resolutions.
• Demonstrates excellent interpersonal skills with a willingness to share knowledge, coach and collaborate effectively with individuals and other departments.
• Ability to analyze and solve technical problems