Principal ServiceNow Engineer

Cubic Corporation; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Cubic Transportation Systems in Hyderabad invites an experienced Principal ServiceNow Engineer to lead the CTS ServiceNow environment—configuring, developing, administering, and supporting initiatives. This senior role requires broad hands-on expertise and the ability to influence strategy with internal customers and management.

You will act as SME, drive integrations with legacy systems, ensure governance, deliver training, conduct QA, and participate in on-call rotations.

Qualifications

• Bachelor’s degree in Computer Science or another relevant discipline.
• 8+ years of ServiceNow analysis, configuration, development, and delivery.
• Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD, and Analytics.

Responsibilities

• Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.
• Serve as a ServiceNow SME and provide technical guidance to team members.
• Implement innovative ServiceNow solutions and integrate with legacy systems.
• Collaborate with internal customers to meet CTS business requirements.
• Develop user training, perform QA, and participate in audits.
• Participate in an on-call rota to provide out-of-hours support.
• Ensure compliance with Cubic’s Quality Management System and security policies.

Skills

ServiceNow

JavaScript

Jelly

HTML/CSS/AngularJS

Agile (Scrum)

Communication skills

Documentation

ITIL

Education

Bachelor’s degree in Computer Science or related discipline

Tools

MID servers

Integration Hub

Web Services (SOAP/REST)

Job description

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Summary

The Principal ServiceNow Engineer deals with all aspects of CTS’ ServiceNow environment, including configuration, development, administration, and support. This position plays a lead role in the development of strategies for optimal use of ServiceNow within CTS. The Engineer must be able to work in a highly changing and fast-paced environment, interfacing directly with internal customers and management. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.

Essential Job Duties and Responsibilities

• Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.
• Serve as a ServiceNow Subject Matter Expert (SME) and provide technical guidance to other Team members.
• Implement innovative ServiceNow solutions in ServiceNow as assigned.
• Integrate ServiceNow with other/legacy systems at CTS.
• Participate in the design and recommendations of overall system functionality.
• Configure and maintain the system ensuring consistency according to established governance.
• Collaborate with and support internal customers in the configuration and development of ServiceNow to support CTS business requirements.
• Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training.
• Collaborates with other team members to define and execute quality assurance measures, including detailed test plans.
• Participate in audit activities related to the Incident, Request, and Asset management processes.
• Participate in an on-call rota to provide out-of-hours support.
• Comply with Cubic’s Quality Management System.
• Comply with Cubic Occupational Health, Safety, and Environment policies and procedures.
• Comply with security in accordance with established policies and procedures of the organizations.
• Other duties as requested.

Minimum Job Requirements

• Skills, knowledge, and experience: Bachelor’s degree in Computer Science or another relevant discipline.
• Eight (8)+ years of experience with ServiceNow analysis, configuration, development, and delivery of ServiceNow customizations and solutions.
• Experienced in full lifecycle ServiceNow implementations with excellent communication skills
• Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD, and Performance Analytics desired.
• Preferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified.
• Expertise as a Business Analyst, including requirements gathering, process modelling, gap analysis, story development, stakeholder management, etc.
• Expertise in troubleshooting ServiceNow system issues.
• Expertise in developing custom applications within ServiceNow.
• Expertise with client-side and service-side scripting using JavaScript and Jelly.
• Expertise in building Service Portals and using HTML, CSS, and AngularJS.
• Expertise with legacy workflows as well as Workflow Studio.
• Experience with Integration Hub and Web Services Integration (SOAP, REST) desired.
• Experience in configuring and maintaining MID servers desired.
• Experience developing and maintaining ServiceNow Mobile applications desired.
• Experience working with Agile (Scrum) project team development environments.
• Able to write detailed documentation (project specifications, requirements, and plans) for both technical and nontechnical audiences.

Personal Qualities

• Self-motivated with the ability to work individually and as part of a team, handle multiple tasks, effectively set expectations, manage work, and deliver results.
• Ability to motivate and mentor others to achieve individual and shared goals.
• Resolute attitude with focused, high-energy levels.
• Excellent written and verbal communication skills with the ability to communicate effectively at all levels.
• Diligent, with good attention to detail.
• Able to problem-solve and find effective and timely resolutions.
• Demonstrates excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments.
• Ability to analyze and solve technical problems.

Worker Type: Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications. CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network.

Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.

Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer.

We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.

For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help To learn more, visit Cubic.com. Follow us on LinkedIn!