Senior Cisco Voice Professional Services Engineer

Avisoft; Pune District; Hybrid; INR 1,400,000 - 2,400,000; Full time

Job summary

Avisoft in Pune, India seeks a Senior Cisco Voice Professional Services Engineer to implement, integrate, upgrade, and troubleshoot Cisco voice environments for Banking and Financial Services clients. You will work hands-on with CUCM, CUBE, Unity Connection, SIP trunks, and related components.

Responsibilities include configuring dial plans, call routing, gateways, ACD/IVR, and integrating with NiCE/NTRX, Verint, Avaya, and Microsoft Teams.

Qualifications

• 5–10 years of Cisco Voice/Collaboration experience.
• Hands-on expertise with CUCM, CUBE, Unity Connection, SIP trunks and Voice Gateways.
• Solid knowledge of SIP, RTP, VoIP, ACD, IVR, and call routing.

Responsibilities

• Design, deploy, configure, upgrade, and troubleshoot Cisco Voice solutions.
• Administer Cisco CUCM, CUBE, Unity Connection, SIP trunks, and related components.
• Configure dial plans, call routing, gateways, extensions, ACD, and IVR.
• Integrate Cisco voice with NiCE/NTRX, Verint, Avaya, Microsoft Teams, and other platforms.
• Troubleshoot SIP, RTP, VoIP, signaling, codecs, and call quality.
• Perform Wireshark captures and Cisco trace/log analysis.
• Support migrations, upgrades, UAT, testing, deployment, and go-live.
• Collaborate with customers and vendors during implementation and troubleshooting.
• Conduct RCA for complex Cisco voice issues.

Skills

Cisco Voice

CUCM

CUBE

Unity Connection

SIP Trunks

Voice Gateways

SIP/RTP/VoIP

ACD/IVR

Dial Plans

Call Routing

Wireshark

Packet Analysis

Windows Server

SQL basics

PowerShell/Shell

Customer-facing

Banking/Finance domain

Job description

About the Role

We are looking for a Senior Cisco Voice Professional Services Engineer with strong hands-on expertise in Cisco Unified Communications and Enterprise Voice solutions. The role focuses on implementing, integrating, upgrading, and troubleshooting Cisco voice environments for Banking and Financial Services customers.

Key Responsibilities

• Design, deploy, configure, upgrade, and troubleshoot Cisco Voice solutions.
• Hands-on administration of Cisco CUCM, CUBE, Unity Connection, SIP gateways, and related components.
• Configure SIP trunks, dial plans, call routing, gateways, extensions, ACD, and IVR.
• Integrate Cisco voice environments with NiCE/NTRX, Verint, Avaya, Microsoft Teams, and other platforms.
• Troubleshoot SIP, RTP, VoIP, call signaling, codec, and call-quality issues.
• Perform Wireshark packet captures and Cisco trace/log analysis.
• Support migrations, upgrades, UAT, testing, deployment, and go-live.
• Work with customers and vendors during implementation and troubleshooting.
• Conduct RCA for complex Cisco voice issues.

Required Skills

• 510 years of Cisco Voice/Collaboration experience.
• Cisco Voice Mandatory / Primary Skill.
• Strong hands-on experience with CUCM, CUBE, Unity Connection, SIP Trunks, and Voice Gateways.
• Strong knowledge of SIP, RTP, VoIP, ACD, IVR, dial plans, and call routing.
• Strong networking – TCP/IP, VLAN, LAN/WAN, routing and switching.
• Hands-on Wireshark and packet analysis.
• Windows Server and basic SQL knowledge.
• PowerShell/Shell scripting exposure.
• Strong customer-facing and consulting skills.
• Banking / Financial Services experience – Mandatory.

Good to Have

CCNA/CCNP Collaboration, NiCE/NTRX, Verint, Avaya, Microsoft Teams, AWS/Azure, VMware.