Pricing Manager (International operations)

Delhivery; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Delhivery in Gurugram seeks a senior operations leader to oversee end-to-end International Operations, spanning Origin, Clearance, and Destination. You will drive performance across multiple hubs and major cities, ensuring seamless service and strict adherence to FIFO and SLAs.

You will manage a multi-layer team, focus on productivity and accountability, coordinate with cross-functional groups, and push process improvements to enhance customer experience and regulatory compliance across the

Qualifications

• 4-8 years of experience in International Logistics, Supply Chain, Freight Forwarding, Express Logistics, or Cross-Border Operations.
• Strong understanding of international shipment lifecycle, customs clearance processes, and destination operations.
• Experience managing multi-location operations, large teams, operational KPIs, and SLA-driven environments.
• Excellent stakeholder management, cross-functional coordination, and problem-solving skills.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.

Responsibilities

• Lead end-to-end International Operations across Origin, Clearance, and Destination functions, ensuring seamless service delivery across Mumbai, Bangalore, and Delhi.
• Manage and develop a team of Assistant Managers, Senior Associates, and Associates while driving productivity, accountability, and performance.
• Oversee the operations of 3 Clearance Hubs, ensuring timely shipment processing, customs compliance, and adherence to FIFO and SLA standards.
• Monitor operational performance, identify bottlenecks, manage escalations, and implement corrective actions to improve customer experience.
• Collaborate with cross-functional teams to drive process improvements, operational efficiency, and regulatory compliance across the network.

Skills

International Logistics

Supply Chain

Freight Forwarding

Express Logistics

Cross-Border Operations

Stakeholder Management

Cross-functional Coordination

Problem-Solving

Team Management

Education

Bachelor's degree in Logistics

Tools

None

Job description

Key Responsibilities

• Lead end-to-end International Operations across Origin, Clearance, and Destination functions, ensuring seamless service delivery across Mumbai, Bangalore, and Delhi.
• Manage and develop a team of Assistant Managers, Senior Associates, and Associates while driving productivity, accountability, and performance.
• Oversee the operations of 3 Clearance Hubs, ensuring timely shipment processing, customs compliance, and adherence to FIFO and SLA standards.
• Monitor operational performance, identify bottlenecks, manage escalations, and implement corrective actions to improve customer experience.
• Collaborate with cross-functional teams to drive process improvements, operational efficiency, and regulatory compliance across the network.

Key Requirements

• 4-8 years of experience in International Logistics, Supply Chain, Freight Forwarding, Express Logistics, or Cross-Border Operations.
• Strong understanding of international shipment lifecycle, customs clearance processes, and destination operations.
• Experience managing multi-location operations, large teams, operational KPIs, and SLA-driven environments.
• Excellent stakeholder management, cross-functional coordination, and problem-solving skills.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.