Presales Solutions Architect

HCL Technologies Limited; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

HCL Technologies Limited is seeking a high-impact presales and solution architect with deep ServiceNow expertise to engage with clients, gather requirements, and design transformation roadmaps. You will lead workshops, develop business cases, and present innovative solutions to leadership teams.

The role requires strong executive communication, stakeholder management, and ability to influence across the sales and delivery lifecycle, while staying current on market trends and ServiceNow

Qualifications

• Experience in presales, consulting, and solution design.
• Strong client-facing and executive communication skills.
• Ability to coordinate, negotiate, and influence stakeholders.
• Develop business cases, SOWs, and transformation roadmaps.
• Lead solution design, costing, and technical proposals.

Responsibilities

• Engage with clients to understand requirements and conduct workshops.
• Present solutions to client and internal leadership teams.
• Partner with sales teams throughout the sales lifecycle.
• Transition signed opportunities to delivery teams.
• Stay current on ServiceNow capabilities, industry trends, and competition.
• Mentor team members and represent the organization in executive briefings and marketing events.

Skills

Executive communication

Client-facing

Requirement gathering

Solution consulting

ServiceNow architecture

Presales

IT operations knowledge

Stakeholder management

Leadership presentations

Tools

ServiceNow

Job description

Technology Areas: ServiceNow ITSM, ITOM, SAM, HRSD, CSM, Remedy, Enterprise Service Management.

Key Skills

• Strong client-facing and executive communication skills
• Requirement gathering, process analysis, and solution consulting
• ServiceNow solution architecture and transformation roadmaps
• Experience in presales, consulting, and solution design
• IT Operations knowledge; ITIL Foundation preferred
• Ability to coordinate, negotiate, and influence stakeholders
• Strong presentation and business communication skills
• Lead solution design, costing, and technical proposals
• Engage with clients to understand requirements and conduct workshops
• Present solutions to client and internal leadership teams
• Develop business cases, SOWs, and transformation roadmaps
• Partner with sales teams throughout the sales lifecycle
• Act as the key solution contact for customers
• Support RFI/RFP responses, demos, POCs, and customer presentations
• Transition signed opportunities to delivery teams
• Stay current on ServiceNow capabilities, industry trends, and competition
• Mentor team members and represent the organization in executive briefings and marketing events