RIS ServiceNow Solution Architect Manager

Accenture in India; Bengaluru; On-site; INR 3,600,000 - 6,000,000; Full time

Job summary

Accenture in India is seeking a seasoned ServiceNow Solution Architect to own end-to-end solutioning for complex ServiceNow engagements. You will work with business stakeholders, delivery leads, and technical teams to architect scalable, platform-aligned solutions that drive measurable business value.

Responsibilities include leading design across ITSM, ITOM, HRSD, CSM, SecOps, and App Engine; translating requirements into blueprints; and guiding delivery squads on best practices and upgrade

Qualifications

• 8–14 years IT experience with at least 5 years in ServiceNow architecture.
• Expertise across multiple ServiceNow product lines (ITSM, ITOM, HRSD, CSM, SecOps, App Engine).
• Strong knowledge of Flow Designer, CMDB, Integrations (REST/SOAP/MID) and scripting.

Responsibilities

• Lead solution design and architecture for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, SecOps, and App Engine.
• Translate business requirements into scalable ServiceNow architectures.
• Drive pre-sales activities including RFP responses and proposals.
• Act as technical authority in client workshops.
• Define integration patterns, data models, and governance.
• Conduct architecture reviews and identify risks and technical debt.
• Participate in client orals and visits to showcase capabilities.
• Mentor delivery squads on best practices and upgrade readiness.
• Stay current with ServiceNow roadmap and new releases.

Skills

ServiceNow

ITSM

ITOM

CSA/CTA

Tools

IntegrationHub

Dell Boomi

MuleSoft

Job description

We are looking for a seasoned ServiceNow Solution Architect to join our Digital Core ServiceNow Solutioning team. In this role, candidate will own end-to-end solutioning for complex ServiceNow engagements. Successful candidate will work closely with business stakeholders, delivery leads, and technical teams to architect scalable, platform-aligned solutions that drive measurable business value.

We are looking for a seasoned ServiceNow Solution Architect to join our Digital Core ServiceNow Solutioning team. In this role, candidate will own end-to-end solutioning for complex ServiceNow engagements. Successful candidate will work closely with business stakeholders, delivery leads, and technical teams to architect scalable, platform-aligned solutions that drive measurable business value.

Key Responsibilities

• Lead solution design and architecture for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, SecOps, and/or App Engine modules (not limited to these modules. The scope should cover entire ServiceNow platform)
• Translate complex business requirements into scalable, best-practice ServiceNow architectures and technical blueprints.
• Drive pre-sales and solutioning activities including RFP responses, effort estimation, solution proposals and client presentations.
• Act as the technical authority in client workshops, ensuring alignment between business outcomes and platform capabilities.
• Define integration patterns, data models and governance frameworks in collaboration with enterprise architects and delivery teams.
• Conduct solution reviews and architecture assessments; identify risks, technical debt and optimization opportunities.
• Participate in client orals and visits to showcase our capabilities & solutions
• Guide and mentor delivery squads on platform best practices, ServiceNow development standards and upgrade readiness.
• Stay current with ServiceNow platform roadmap, new product releases and emerging capabilities; bring proactive recommendations to clients.

Required Qualifications

• 8–10 (Associate Manager) and 11-14 (Manager) years of overall IT experience with a minimum of 5 years in ServiceNow architecture, implementation and solutioning roles.
• Demonstrated expertise in at least two ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM, or Creator/App Engine).
• Strong command of ServiceNow platform fundamentals: Flow Designer, Service Catalog, CMDB, Integrations (REST/SOAP/MID), ACLs, and Scripting (Server/Client).
• Proven experience leading solution workshops, architecture reviews and stakeholder-facing technical discussions.
• Hands‑on experience with ServiceNow integrations using tools such as IntegrationHub, Dell Boomi, MuleSoft or similar middleware.
• Active ServiceNow certifications — CIS in at least two modules; CTA or CSA designations preferred.
• Familiarity with ITIL v4, Agile/SAFe delivery methodologies and enterprise architecture frameworks (TOGAF is a plus).

Preferred Qualifications

• Experience with ServiceNow App Engine, Automation Engine, or AI/ML-driven features (Predictive Intelligence, Virtual Agent).
• Prior consulting or advisory experience in a Big 4, SI or product-led organization.
• Exposure to multi-instance or enterprise-scale ServiceNow environments with complex org structures.
• Familiarity with cloud-native architectures (AWS, Azure, GCP) in the context of ServiceNow deployments.

Soft Skills & Leadership Attributes

• Executive presence with the ability to communicate complex technical concepts clearly to non-technical stakeholders and C-suite audiences.
• Strong consultative mindset — ability to listen, understand business pain points and translate them into platform-led solutions.
• Collaborative team player who can influence without authority across cross-functional delivery teams.
• Structured problem‑solver with a bias for action; comfortable navigating ambiguity in fast‑paced environments.
• Ownership mentality — takes accountability for solution quality, delivery outcomes and client satisfaction.
• Excellent written and verbal communication skills; adept at creating solution documents, architecture decks, and executive summaries.
• Intellectual curiosity and a continuous learning mindset, particularly around ServiceNow platform evolution and enterprise technology trends.