Presales Executive

Dreams to realty; Indore District; On-site; INR 180,000 - 300,000; Full time

Job summary

Dreams to realty seeks a proactive lead management specialist in Indore to handle inbound/outbound calls, generate leads, qualify customer needs, and maintain a healthy pipeline. You will coordinate site visits, manage CRM data daily, and support the sales team to hit monthly targets.

Role emphasizes customer interaction, follow-ups, and accurate documentation. 1 year of experience preferred; female candidates encouraged to apply. On-site position in Madhya Pradesh.

Qualifications

• 1 year experience preferred.

Responsibilities

• Handle inbound and outbound calls to prospective customers.
• Generate leads through telecalling, digital campaigns, referrals, and databases.
• Qualify customer requirements and identify buying intent.
• Maintain a healthy lead pipeline.
• Explain project details, pricing, amenities, and offers to customers.
• Answer customer queries professionally.
• Build strong customer relationships through regular follow-ups.
• Ensure an excellent customer experience during the pre-sales process.
• Schedule and confirm customer site visits.
• Coordinate with the sales team for visit planning.
• Share visit schedules and customer details with concerned executives.
• Follow up after site visits to gather feedback.
• Update customer interactions in CRM on a daily basis.
• Maintain accurate customer database.
• Record call outcomes and follow-up schedules.
• Ensure zero data loss and timely CRM updates.
• Conduct regular follow-ups with warm and cold leads.
• Re-engage inactive prospects.
• Convert qualified leads into site visits.
• Support the sales team in lead conversion.
• Coordinate with Sales, Marketing, and CRM teams.
• Share daily lead status and reports.
• Assist during project launches and promotional events.
• Support achievement of monthly sales targets.
• Maintain call records.
• Prepare daily MIS reports.
• Submit lead conversion reports.
• Track inquiry-to-site visit conversion.

Job description

Role & responsibilities

Lead Management

• Handle inbound and outbound calls to prospective customers.
• Generate leads through telecalling, digital campaigns, referrals, and databases.
• Qualify customer requirements and identify buying intent.
• Maintain a healthy lead pipeline.

Customer Interaction

• Explain project details, pricing, amenities, and offers to customers.
• Answer customer queries professionally.
• Build strong customer relationships through regular follow-ups.
• Ensure an excellent customer experience during the pre-sales process.

Site Visit Coordination

• Schedule and confirm customer site visits.
• Coordinate with the sales team for visit planning.
• Share visit schedules and customer details with concerned executives.
• Follow up after site visits to gather feedback.

CRM Management

• Update customer interactions in CRM on a daily basis.
• Maintain accurate customer database.
• Record call outcomes and follow-up schedules.
• Ensure zero data loss and timely CRM updates.

Lead Follow-up

• Conduct regular follow-ups with warm and cold leads.
• Re-engage inactive prospects.
• Convert qualified leads into site visits.
• Support the sales team in lead conversion.

Sales Support

• Coordinate with Sales, Marketing, and CRM teams.
• Share daily lead status and reports.
• Assist during project launches and promotional events.
• Support achievement of monthly sales targets.

Documentation

• Maintain call records.
• Prepare daily MIS reports.
• Submit lead conversion reports.
• Track inquiry-to-site visit conversion.

Preferred candidate profile

1 year exp.

Preferred

female