Presales Engineer Network.
Position
Designation: Presales Engineer – Network
Department: Presales / Technical Sales
Location: Navi Mumbai / Mumbai Employment Type: Full-time Reporting To: Technical Head
Job Purpose
The Presales Engineer – Network will be responsible for understanding customer requirements, designing suitable network solutions, preparing technical proposals and BoQs, supporting the sales team during customer discussions, and ensuring a smooth transition from presales to project execution.
Key Responsibilities
1. Requirement Understanding
- Understand customer business and technical requirements.
- Conduct technical discussions with customers and sales teams.
- Analyse existing network infrastructure and identify gaps.
- Prepare requirement documents, solution notes and technical questionnaires.
- Participate in customer meetings, site surveys and technical presentations.
2. Network Solution Design
- Design and propose solutions covering:
- LAN / WAN
- Routing & Switching
- Enterprise Wi-Fi
- SD-WAN
- Firewall & Network Security
- Internet connectivity
- VPN
- Network monitoring
- Load balancing
- Data Center networking
- NAC
- Network redundancy and high availability
- Experience with technologies/products from vendors such as Cisco, HPE Aruba, Fortinet, Sophos, Palo Alto, Juniper, Versa, Ruckus or similar will be an advantage.
3. Presales Activities
- Prepare BoQ, BoM, technical proposals and solution architecture.
- Select appropriate products based on customer requirements and budget.
- Prepare technical comparison between different solutions.
- Work with distributors/OEMs for product specifications, sizing and pricing.
- Prepare RFP/RFQ responses and compliance sheets.
- Support sales teams in preparing commercial proposals.
- Conduct product demonstrations and Proof of Concept (PoC).
- Support negotiation by providing technical justification and solution alternatives.
4. Documentation
- Prepare and maintain:
- High-Level Design (HLD)
- Low-Level Design (LLD)
- Network topology diagrams
- Technical proposals
- Scope of Work (SOW)
- BoQ/BoM
- Compliance matrix
- Technical presentations
- Solution comparison documents
- Implementation assumptions and prerequisites
5. Customer & Sales Support
- Act as the technical SPOC during presales engagements.
- Attend customer meetings along with sales representatives.
- Present proposed solutions to technical and management teams.
- Understand objections and provide technically appropriate alternatives.
- Help sales identify opportunities for upselling/cross-selling.
- Maintain technical details and opportunities in CRM.
6. Project Handover
- Conduct detailed technical handover to the implementation team after order confirmation.
- Ensure the final solution matches the approved proposal and BoQ.
- Clearly document assumptions, dependencies, licenses and implementation requirements.
- Support the implementation team during the initial stage where required.
Required Technical Skills
- Networking Fundamentals
- TCP/IP
- VLAN
- STP/RSTP
- Routing
- DHCP/DNS
- NAT
- ACL
- QoS
- IPv4/IPv6
- Network redundancy
- Routing Protocols
- OSPF
- BGP
- EIGRP – advantage
- Static routing
- Network Security
- Firewall policies
- NAT
- VPN
- IPS/IDS
- SSL/IPSec VPN
- High Availability
- Basic Zero Trust/NAC concepts
- Wireless
- Enterprise Wi-Fi architecture
- Controller-based Wi-Fi
- Access Point sizing
- RF basics
- Guest Wi-Fi
- Authentication and NAC
Tools
- MS Visio / draw.io or similar
- Excel
- PowerPoint
- CRM
- Vendor sizing/configuration tools
Qualifications
- Bachelor's degree/Diploma in IT, Computer Science, Electronics or Networking.
- CCNA certification preferred.
- CCNP, Fortinet, Aruba, Cisco or equivalent certifications will be an advantage.
Key Competencies
- Strong communication and presentation skills.
- Good customer-facing ability.
- Strong analytical and problem-solving skills.
- Ability to convert business requirements into technical solutions.
- Commercial awareness while designing solutions.
- Good documentation skills.
- Ability to work with Sales, OEMs, distributors and implementation teams.
- Willingness to travel for customer meetings/site surveys when required.