Premium Service Executive

Air India Limited; India; On-site; INR 400,000 - 500,000; Full time

Job summary

Air India Limited in India seeks a Premium Service Associate to assist premium passengers with check-in, lounge access, boarding, and special assistance, delivering professional and courteous service.

You will support premium service staff, coordinate with lounge teams, handle inquiries and complaints with empathy, build relationships with corporate clients, and monitor service levels to drive improvements.

Responsibilities

• Assist premium passengers in services including check-in procedures, lounge access, boarding processes, and special assistance services.
• Ensure a high level of professionalism, courtesy, and efficiency in handling premium passenger needs and requests.
• Provide support and guidance to premium service staff to deliver outstanding customer experiences.
• Coordinate with lounge staff to maintain a welcoming environment, manage guest flow, and ensure adherence to service standards.
• Address any issues or challenges in the lounges promptly and effectively.
• Build positive relationships with premium passengers, corporate clients, and travel agents.
• Handle passenger inquiries, feedback, and complaints with empathy and professionalism.
• Foster a positive and collaborative work environment to motivate and engage team members.
• Monitor service levels, passenger flows, and operational efficiency in premium service areas. Assist in implementing service improvements, initiatives, and promotions.

Job description

Job Description

• Assist premium passengers in services, including check-in procedures, lounge access, boarding processes, and special assistance services.
• Ensure a high level of professionalism, courtesy, and efficiency in handling premium passenger needs and requests.
• Provide support and guidance to premium service staff to deliver outstanding customer experiences.
• Coordinate with lounge staff to maintain a welcoming environment, manage guest flow, and ensure adherence to service standards.
• Address any issues or challenges in the lounges promptly and effectively.
• Build positive relationships with premium passengers, corporate clients, and travel agents.
• Handle passenger inquiries, feedback, and complaints with empathy and professionalism.
• Foster a positive and collaborative work environment to motivate and engage team members.
• Monitor service levels, passenger flows, and operational efficiency in premium service areas. Assist in implementing service improvements, initiatives, and promotions.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Requirements