Premium Service Executive

Air India; Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Air India is seeking a customer-focused professional to manage premium passenger services across check-in, lounge, boarding and special assistance touchpoints, ensuring a seamless experience for VIP travelers.

The role involves coordinating with operations, guiding staff, maintaining service standards, addressing lounge issues, and building strong relationships with premium passengers, corporate clients and travel agents. Fresh graduates may apply; 0–2 years' experience preferred.

Qualifications

• Graduate in any discipline.
• 0-2 years of experience preferred; freshers can apply.

Responsibilities

• Assist premium passengers in check-in, lounge access, boarding and special assistance services.
• Maintain professionalism, courtesy, and efficiency in handling premium passenger needs and requests.
• Provide support and guidance to premium service staff to deliver outstanding customer experiences.
• Coordinate with lounge staff to maintain a welcoming environment, manage guest flow, and ensure adherence to service standards.
• Address any issues or challenges in the lounges promptly and effectively.
• Build positive relationships with premium passengers, corporate clients, and travel agents.
• Handle passenger inquiries, feedback, and complaints with empathy and professionalism.
• Foster a positive and collaborative work environment to motivate and engage team members.
• Monitor service levels, passenger flows, and operational efficiency in premium service areas; assist in improvements.

Education

Graduate in any discipline

Job description

Job Purpose

Manage premium passenger services across check-in, lounge, boarding, and special assistance touchpoints, ensuring a seamless customer experience while handling passenger queries, coordinating with operational teams, maintaining service standards, and fostering strong relationships with premium customers and stakeholders.

Key Accountabilities

• Assist premium passengers in services, including check-in procedures, lounge access, boarding processes, and special assistance services.
• Ensure a high level of professionalism, courtesy, and efficiency in handling premium passenger needs and requests.
• Provide support and guidance to premium service staff to deliver outstanding customer experiences.
• Coordinate with lounge staff to maintain a welcoming environment, manage guest flow, and ensure adherence to service standards.
• Address any issues or challenges in the lounges promptly and effectively.
• Build positive relationships with premium passengers, corporate clients, and travel agents.
• Handle passenger inquiries, feedback, and complaints with empathy and professionalism.
• Foster a positive and collaborative work environment to motivate and engage team members.
• Monitor service levels, passenger flows, and operational efficiency in premium service areas. Assist in implementing service improvements, initiatives, and promotions.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Education & Employment Requirement

Education Requirment

• - Graduate in any discipline.

Employment Requirement

• - 0-2 Years of experience preferred, preferably in the aviation, hospitality, travel and customer service industry.
• - Freshers can also apply.