Pre Sales Team Lead (Female Candidates Preferred)

Dreams Realty; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Dreams Realty in Bengaluru is seeking a proactive Pre-Sales Team Lead to manage the pre-sales team responsible for handling property enquiries, qualifying prospective customers, nurturing leads, and scheduling site inspections. The ideal candidate will have strong experience in real estate pre-sales, calling, lead management, CRM operations, and team leadership.

The candidate should drive team performance, ensure timely follow-ups, maintain accurate CRM records, and improve

Qualifications

• Bachelor's degree in any discipline.
• 4-6 years of experience in pre-sales, inside sales, telecalling, or lead management, preferably in the Bangalore real estate industry.
• At least 1–2 years of experience managing or supervising a team.
• Strong understanding of real estate enquiries, buyer qualification, property sales processes, and site-inspection conversion.
• Hands-on experience with CRM platforms, Excel, Google Sheets, and sales reporting.
• Excellent verbal communication, interpersonal, and team management skills.
• Strong analytical and problem-solving abilities.
• A target-oriented approach with a strong focus on follow-up discipline and customer experience.

Responsibilities

• Lead, supervise, and manage the day-to-day activities of the pre-sales team.
• Allocate incoming leads among team members and ensure timely contact and follow-up.
• Set daily, weekly, and monthly targets for calls, qualified leads, follow-ups, and site-inspection bookings.
• Monitor individual and team performance against defined KPIs.
• Identify performance gaps and implement corrective measures to improve team productivity.
• Oversee enquiries received through digital marketing campaigns, real estate portals, referrals, and other lead sources.
• Ensure prospective customers are contacted promptly and their property requirements are accurately understood.
• Qualify leads based on budget, location, property type, configuration, purchase timeline, and buying intent.
• Ensure customers receive relevant property information based on their requirements and preferences.
• Manage follow-ups with active prospects and nurture leads that require additional time before making a purchase decision.
• Convert qualified enquiries into confirmed site-inspection appointments.
• Coordinate with Site Inspection Team to schedule visits based on customer availability and property requirements.
• Track scheduled, confirmed, completed, cancelled, and rescheduled site inspections.
• Follow up on inspection outcomes and ensure customer feedback and next steps are updated in the CRM.
• Ensure accurate and timely updating of lead status, call outcomes, follow-up dates, customer requirements, and appointment details in the CRM.
• Monitor pending leads, overdue follow-ups, uncontacted enquiries, and ageing leads.
• Maintain proper lead ownership and ensure accountability at every stage of the pre‑sales process.
• Establish and enforce standard operating procedures for lead handling, qualification, nurturing, and handover.
• Conduct periodic CRM audits to maintain data accuracy and process compliance.
• Ensure leads are neither neglected nor marked with inaccurate statuses.
• Prepare daily, weekly, and monthly MIS reports on team productivity and lead funnel performance.

Skills

Communication skills

Team management

Follow-up discipline

Customer handling

Analytical thinking

Lead qualification

Target orientation

Education

Bachelor's degree in any discipline

Tools

CRM platforms

Excel

Google Sheets

Job description

In Office, Full-Time

• Bachelor's degree in any discipline
• 4-6 years of experience in pre-sales, inside sales, telecalling, or lead management, preferably in the Bangalore real estate industry
• At least 1–2 years of experience managing or supervising a team
• Strong understanding of real estate enquiries, buyer qualification, property sales processes, and site-inspection conversion
• Hands-on experience with CRM platforms, Excel, Google Sheets, and sales reporting
• Excellent verbal communication, interpersonal, and team management skills
• Strong analytical and problem-solving abilities
• A target-oriented approach with a strong focus on follow-up discipline and customer experience

• Bachelor's degree in any discipline
• 4-6 years of experience in pre-sales, inside sales, telecalling, or lead management, preferably in the Bangalore real estate industry
• At least 1–2 years of experience managing or supervising a team
• Strong understanding of real estate enquiries, buyer qualification, property sales processes, and site-inspection conversion
• Hands-on experience with CRM platforms, Excel, Google Sheets, and sales reporting
• Excellent verbal communication, interpersonal, and team management skills
• Strong analytical and problem-solving abilities
• A target-oriented approach with a strong focus on follow-up discipline and customer experience

Preferred Candidate Profile

• Female candidates with leadership and team development.
• Strong communication and customer-handling skills.
• Effective follow-up and objection-handling techniques.
• Data-driven decision-making and performance monitoring.
• CRM discipline and process management.
• Ability to work under targets and manage competing priorities.
• Accountability, initiative, and a continuous improvement mindset.

About the job

We are looking for a proactive and target-driven Pre-Sales Team Lead to manage and lead our pre-sales team responsible for handling property enquiries, qualifying prospective customers, nurturing leads, and scheduling site inspections.

The ideal candidate will have strong experience in real estate pre-sales, calling, lead management, CRM operations, and team leadership. The candidate should be capable of driving team performance, ensuring timely follow-ups, maintaining accurate CRM records,and improving lead-to-site-inspection conversion rates.

Responsibilities

• Lead, supervise, and manage the day-to-day activities of the pre-sales team.
• Allocate incoming leads among team members and ensure timely contact and follow-up.
• Set daily, weekly, and monthly targets for calls, qualified leads, follow-ups, and site-inspection bookings.
• Monitor individual and team performance against defined KPIs.
• Identify performance gaps and implement corrective measures to improve team productivity.
• Oversee enquiries received through digital marketing campaigns, real estate portals, referrals, and other lead sources.
• Ensure prospective customers are contacted promptly and their property requirements are accurately understood.
• Qualify leads based on budget, preferred location, property type, configuration, purchase timeline, and buying intent.
• Ensure customers receive relevant property information based on their requirements and preferences.
• Manage follow-ups with active prospects and nurture leads that require additional time before making a purchase decision.
• Convert qualified enquiries into confirmed site-inspection appointments.
• Coordinate with the Site Inspection Team to schedule visits based on customer availability and property requirements.
• Track scheduled, confirmed, completed, cancelled, and rescheduled site inspections.
• Follow up on inspection outcomes and ensure customer feedback and next steps are updated in the CRM.
• Ensure accurate and timely updating of lead status, call outcomes, follow-up dates, customer requirements, and appointment details in the CRM.
• Monitor pending leads, overdue follow-ups, uncontacted enquiries, and ageing leads.
• Maintain proper lead ownership and ensure accountability at every stage of the pre‑sales process.
• Establish and enforce standard operating procedures for lead handling, qualification, nurturing, and handover.
• Conduct periodic CRM audits to maintain data accuracy and process compliance.
• Ensure leads are neither neglected nor marked with inaccurate statuses.
• Prepare daily, weekly, and monthly MIS reports on team productivity and lead funnel performance.

Work Schedule

• Six-day work week.
• Fixed weekly off on Tuesday.
• One Sunday per month may be opted as a weekly off, subject to business requirements.
• Full-time, work-from-office role based in Whitefield, Bangalore. (No site inspection)