Pre-Sales Manager

Casagrand; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Casagrand is seeking an experienced Pre-Sales Manager to lead a large voice-based pre-sales team in Hyderabad, focusing on real estate. You will drive targets, ensure high service standards, and collaborate with sales and marketing to improve lead quality and conversion.

The role requires 8+ years of customer care/voice-process experience, strong leadership, and a track record of managing 50+ callers through 34 Team Leaders. Work is in office with rotational shifts.

Qualifications

• Minimum 8 years of customer care experience, with voice-process experience mandatory.
• Minimum 4 years of team-handling experience in a managerial role.
• Proven experience managing 50+ callers through 3-4 Team Leaders.
• Experience in domestic or international voice processes.
• Excellent communication, leadership, and people-management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Fluency in at least one language among Telugu, Tamil, Kannada, or Hindi.
• Graduates and non-graduates are eligible to apply.

Responsibilities

• Lead and manage a pre-sales team of 50+ callers through 34 Team Leaders.
• Drive daily, weekly, and monthly targets for lead allocation, customer engagement, and site visits.
• Monitor team performance, productivity, call quality, and target achievement.
• Ensure a minimum monthly call quality score of 90% across audited calls.
• Develop strategies to improve lead conversion and site visit bookings.
• Monitor attendance, shrinkage, employee engagement, and attrition.
• Coach and mentor Team Leaders to improve team performance and leadership capabilities.
• Conduct regular performance reviews and implement improvement plans.
• Prepare and present daily, weekly, and monthly MIS reports to senior management.
• Forecast team performance and plan resources to achieve business objectives.
• Coordinate with sales and marketing teams to improve lead quality and conversion.
• Handle escalations and resolve operational challenges effectively.
• Implement employee retention strategies and work toward a 95% retention target.
• Identify training needs and develop future leaders within the team.

Skills

Leadership

Team management

Communication

People management

Analytical skills

Decision making

Voice-process experience

MS Excel

PowerPoint

MIS reporting

Multilingual

Tools

MS Excel

PowerPoint

Job description

Job Description: Pre-Sales Manager Real Estate
Location: Hyderabad, Telangana
Experience: 8+ Years
Employment Type: Full-Time, Permanent
Work Mode: Work from Office

Job Summary

We are looking for an experienced Pre-Sales Manager to lead and manage a large voice-based pre-sales team in the real estate industry. The ideal candidate should have strong leadership, customer care, and sales operations experience, with a proven track record of managing large teams and achieving business targets.

The candidate will be responsible for managing 50+ callers through 34 Team Leaders, driving lead allocation and site visit (SV) targets, improving team productivity, and maintaining high customer service standards.

Role & Responsibilities

• Lead and manage a pre-sales team of 50+ callers through 34 Team Leaders.
• Drive daily, weekly, and monthly targets for lead allocation, customer engagement, and site visits.
• Monitor team performance, productivity, call quality, and target achievement.
• Ensure a minimum monthly call quality score of 90% across audited calls.
• Develop strategies to improve lead conversion and site visit bookings.
• Monitor attendance, shrinkage, employee engagement, and attrition.
• Coach and mentor Team Leaders to improve team performance and leadership capabilities.
• Conduct regular performance reviews and implement improvement plans.
• Prepare and present daily, weekly, and monthly MIS reports to senior management.
• Forecast team performance and plan resources to achieve business objectives.
• Coordinate with sales and marketing teams to improve lead quality and conversion.
• Handle escalations and resolve operational challenges effectively.
• Implement employee retention strategies and work toward a 95% retention target.
• Identify training needs and develop future leaders within the team.

Required Skills & Qualifications

• Minimum 8 years of customer care experience, with voice-process experience mandatory.
• Minimum 4 years of team-handling experience in a managerial role.
• Proven experience managing 50+ callers through 3-4 Team Leaders.
• Experience in domestic or international voice processes.
• Excellent communication, leadership, and people-management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in MS Excel, PowerPoint, and MIS reporting.
• Experience managing targets, call quality, productivity, shrinkage, and attrition.
• Fluency in at least one of the following languages: Telugu, Tamil, Kannada, or Hindi.
• Graduates and non-graduates are eligible to apply.

Preferred Experience

• Experience in real estate pre-sales, inside sales, or customer relationship management.
• Knowledge of lead management, customer follow-ups, and site visit conversions.
• Experience managing inbound or outbound voice teams.

Key Performance Indicators (KPIs)

• Achievement of daily, weekly, and monthly business targets.
• Lead allocation and site visit target achievement.
• Minimum 90% monthly call quality score.
• Employee retention target of 95%.
• Effective control of shrinkage and absenteeism.
• Improved team productivity and lead conversion.
• Timely and accurate MIS reporting.

Additional Requirements

• Flexibility to work rotational shifts and weekends.
• Willingness to work extended hours when required.
• Ability to work in a fast-paced, target-driven environment.

Recommended Job Title

Pre-Sales Manager - Real Estate | Hyderabad

Ideal Candidate

A strong people leader with experience managing 50+ callers through 3-4 Team Leaders, achieving business targets, improving call quality, and driving pre-sales performance. Real estate experience will be an added advantage.