Practice Lead - Internal Communications

Infosys; Bengaluru; On-site; INR 4,000,000 - 5,500,000; Full time

Job summary

Infosys is seeking a Practice Lead for Internal Communications to own a defined portfolio of programs with end-to-end accountability across planning, execution and measurement. You will translate organizational priorities into engaging employee narratives and experiences across global audiences and channels, partnering with senior leaders, HR and enabling functions.

The role combines strategic thinking with hands-on delivery in a large, matrixed organization, driving campaigns, leadership

Qualifications

• Bachelor’s degree in English, Communications, PR or related field.
• Extensive experience in internal/corporate communications and employee engagement.
• Proven ability to lead complex, global programs.

Responsibilities

• Own end-to-end internal communications programs and campaigns.
• Translate priorities into compelling employee narratives.
• Lead events, leadership forums and employee experiences.
• Develop storytelling and advocacy initiatives across channels.
• Partner with HR, CXO offices, and business teams.
• Measure impact with analytics and continuous improvement.

Skills

Internal Communications

Stakeholder management

Leadership communications

Strategic storytelling

Employee engagement

Event management

Education

Bachelor’s degree in English/PR

Job description

• The Practice Lead will own and independently lead a defined portfolio of Internal Communications programs and/or practice capabilities, with end-to-end accountability for planning, stakeholder management, execution, measurement and continuous improvement within the assigned portfolio.
• The role will partner closely with senior leaders, HR, business and enabling functions to translate organizational priorities into compelling communications and meaningful employee experiences across audiences, channels and geographies.
• The role will require a strong combination of strategic thinking, communications expertise, stakeholder management and hands-on execution, with the ability to operate effectively in a large, global and matrixed organization.

Key Responsibilities

The Practice Lead will be assigned a defined portfolio across some of the following areas, based on organizational priorities, business requirements and individual strengths:

Strategic Internal Communications & Integrated Campaigns

• Own and deliver assigned Internal Communications programs and integrated campaigns aligned with business, people and organizational priorities.
• Translate organizational priorities into clear, compelling employee narratives and communication experiences.
• Drive end-to-end delivery across stakeholders, audiences, channels and geographies.
• Use reach, engagement, feedback and other relevant insights to measure effectiveness and continuously improve communication programs.

Leadership & Stakeholder Communications

• Own assigned executive communication requirements, including leadership narratives, messages, talking points and briefing materials.
• Partner with CXO offices and senior leaders on employee engagements, town halls, leadership forums and other communication platforms.
• Build strong stakeholder relationships and influence communication outcomes across senior leadership, HR and business teams.

Large-Scale Events & Employee Experiences

• Own assigned enterprise events, employee experiences, leadership forums, town halls, conferences and other high-visibility organizational platforms.
• Lead the end-to-end experience across content, narrative, audience engagement, leadership participation, communication and execution.
• Partner with senior leaders, HR, business teams, external partners and enabling functions to deliver high-quality, purpose-led experiences.

Employer Brand, Employee Advocacy & Storytelling

• Lead assigned employer branding, employee advocacy and storytelling initiatives that strengthen employee pride, organizational reputation and talent attraction and retention.
• Develop compelling employee stories and campaigns showcasing culture, employee experiences, achievements and organizational impact.
• Partner with HR, Talent Acquisition, business teams and other stakeholders to create content for internal and external platforms.
• Leverage relevant digital and social platforms, including LinkedIn and Glassdoor, to strengthen employer brand and employee advocacy.

Internal Digital Channels, Content & Technology

• Own assigned elements of the Internal Communications digital ecosystem, including channels, content, deployment and employee communication experience.
• Develop differentiated content across formats including leadership communications, newsletters, videos, podcasts, employee stories and digital campaigns.
• Partner with Information Systems, Talent Transformation and other enabling functions to improve communication platforms, deployment, automation and technology-enabled experiences.
• Explore emerging platforms, formats, AI-enabled tools and technologies to improve communication reach and effectiveness.

Communications Operations, Governance & Last-Mile Enablement

• Own relevant Internal Communications operating processes, deployment mechanisms, governance and compliance requirements within the assigned portfolio.
• Partner with Information Systems and other enabling functions on platform, access, deployment and operational requirements.
• Support adherence to relevant organizational requirements, including DPO, data privacy, information security and access management.
• Contribute to mechanisms that strengthen last-mile communication effectiveness across HR, business and functional teams, including the Internal Communications Index.
• Develop and implement appropriate processes, playbooks, guidelines and toolkits to enable consistent and efficient communication execution.

Analytics, Insights & Continuous Improvement

• Drive measurement and analytics for assigned communication programs, including relevant dashboards, reporting and performance indicators.
• Translate employee feedback, channel data and communication insights into actionable recommendations.
• Identify opportunities to improve the scale, speed, relevance and effectiveness of Internal Communications.
• Lead pilots and initiatives involving new communication approaches, AI, automation, analytics and emerging technologies.

Leadership Visits & Enterprise Employee Connects

• Own assigned elements of the enterprise leadership visit program across Infosys locations, partnering with leadership offices, location HR and business stakeholders.
• Design and coordinate tailored employee connects, leadership engagements, town halls and targeted employee-group interactions based on the purpose, audience and context of each visit.
• Manage the end-to-end visit experience across planning, stakeholder alignment, communication, logistics, leadership briefing, on-ground execution and post-visit follow-through.
• Contribute to the delivery of a high-volume leadership engagement program across locations, with a target of 40+ leadership visits annually across the broader team.
• Lead assigned Internal Communications inputs for Annual Reports, ESG/Sustainability Reports, Board communications and other high-visibility enterprise deliverables.
• Partner with HR, Communications, ESG, Finance, Investor Relations, Brand and other stakeholders to develop and consolidate content, narratives, data and organizational stories.
• Manage stakeholder reviews, approvals and deadlines to ensure timely and accurate delivery.

Key Skills & Experience

• Bachelor’s degree in English Literature, Journalism, Public Relations, Communications, Marketing or a related field; Master’s degree or equivalent preferred.
• 12+ years of relevant experience in Internal Communications, Corporate Communications, Employee Engagement, Employer Branding, Events or related disciplines.
• Proven experience in developing and executing integrated communication programs within a large, complex or global organization.
• Strong expertise in one or more areas of Internal Communications, with the ability to understand and collaborate across the broader communications ecosystem.
• Strong experience in strategic storytelling, leadership communications, stakeholder management and employee engagement.
• Demonstrated experience in managing high-visibility programs, large-scale events, employee experiences, leadership engagements or enterprise communication initiatives.
• Strong understanding of digital communication channels, content ecosystems, employer branding and employee advocacy.
• Experience working with senior leadership, HR, business teams and technology/enabling functions in a complex stakeholder environment.
• Strong program and project management skills, with the ability to manage multiple priorities, timelines, stakeholders and dependencies.
• Strong analytical capability and an ability to use data, employee feedback and insights to improve communication effectiveness.
• Understanding of communications operations, governance, data privacy, compliance and technology-enabled deployment.
• Curiosity and adaptability towards AI, automation, emerging technologies and new communication models.
• Excellent written, verbal, interpersonal and presentation skills.
• Strong strategic thinking, judgement, problem-solving, influencing and decision-making skills.
• Ability to operate comfortably between strategic planning, stakeholder advisory and hands-on execution.
• Demonstrated ability to lead through influence, build partnerships and drive outcomes across organizational boundaries.
• Ability to operate effectively in a large, global organization.