Practice Lead

Empnéo ICT; Bengaluru; Hybrid; INR 3,500,000 - 7,000,000; Full time

Job summary

Empnéo ICT is seeking a Salesforce Practice Lead in Bengaluru to shape the strategy and growth of our Salesforce practice. You will oversee delivery, pre-sales support, and people management to drive client value across multi-cloud implementations.

You will build and mentor a high‑performing team of architects, consultants, developers, and admins, establish governance, and partner with ISVs to stay ahead of Salesforce releases. Strong leadership and communication are essential.

Qualifications

• 15+ years of IT/consulting experience.
• 6–8+ years of hands-on Salesforce leadership.
• Experience leading Salesforce programs and multi-cloud implementations.
• Strong Salesforce architecture and integration pattern knowledge.

Responsibilities

• Define and execute the vision, roadmap, and growth strategy for the Salesforce practice.
• Establish best practices, governance, delivery frameworks, and reusable assets.
• Drive practice profitability, utilization, and revenue growth.
• Act as executive sponsor for key Salesforce engagements.
• Oversee solution quality, timelines, budgets, and customer satisfaction.
• Lead discovery sessions, architecture discussions, and executive presentations.
• Support RFP/RFI responses and estimate effort, scope, and pricing.
• Build, mentor, and scale a high-performing Salesforce team (Architects, Consultants, Developers, Admins).
• Lead hiring and workforce planning for the practice.
• Manage Salesforce partner relationships and stay current with releases.

Skills

Strategic thinking

Client-facing leadership

People development

Commercial acumen

Job description

Experience: 15+ years (with deep Salesforce experience)

Role Overview The Salesforce Practice Lead is responsible for building, growing, and leading the Salesforce practice within the organization. This role combines strategic leadership, delivery oversight, pre-sales support, and people management to ensure successful Salesforce implementations and long-term client value.

Responsibilities

• Key Responsibilities
• Define and execute the vision, roadmap, and growth strategy for the Salesforce practice
• Establish best practices, governance, delivery frameworks, and reusable assets
• Drive practice profitability, utilization, and revenue growth
• Client & Delivery Management
• Act as executive sponsor for key Salesforce engagements
• Oversee solution quality, timelines, budgets, and customer satisfaction
• Pre-Sales & Business Development
• Partner with sales teams on pursuits, proposals, and solution design
• Lead discovery sessions, architecture discussions, and executive presentations
• Support RFP/RFI responses and estimate effort, scope, and pricing
• Team & Capability Building
• Build, mentor, and scale a high-performing Salesforce team (Architects, Consultants, Developers, Admins)
• Define career paths, skill development plans, and certification goals
• Lead hiring and workforce planning for the practice
• Partnerships & Ecosystem
• Manage Salesforce partner relationship and maintain partner status requirements
• Stay current with Salesforce releases, industry trends, and emerging capabilities
• Collaborate with ISVs and technology partners as needed

Qualifications

• Required Qualifications
• 15+ years of overall IT/consulting experience
• 6–8+ years of hands‑on Salesforce leadership experience
• Proven experience leading Salesforce programs and multi‑cloud implementations
• Strong understanding of Salesforce architecture and integration patterns
• Experience managing P&L, forecasting, and practice metrics
• Excellent communication and stakeholder management skills
• Preferred Qualifications
• Salesforce Certifications (CTA, System Architect, Application Architect, or multiple domain certifications)
• Experience in consulting or system integration environments
• Industry experience (Financial Services, Healthcare, Retail, Manufacturing, etc.)
• Experience scaling practices from early stage to maturity

Required Skills

• Core Competencies
• Strategic thinking and execution
• Client‑facing leadership
• People development and mentoring
• Commercial acumen

Preferred Skills

• Salesforce Certifications (CTA, System Architect, Application Architect, or multiple domain certifications)
• Experience in consulting or system integration environments
• Industry experience (Financial Services, Healthcare, Retail, Manufacturing, etc.)
• Experience scaling practices from early stage to maturity