Post Launch Operations

Casagrand; Chennai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Casagrand in Chennai seeks an experienced operations professional to manage post-launch activities, coordinating with customers, handling collections, documentation, registrations, and property handover. You will liaise with CRM, legal, finance and project teams to keep post-sale processes smooth, resolve payment and documentation queries, and ensure timely possession and customer satisfaction.

The role requires strong negotiation, stakeholder management and Excel reporting skills to maintain

Qualifications

• Minimum 5 years of experience in operations, collections or customer relationship management.
• Real estate experience preferred; candidates from Banking, NBFC, Housing Finance and Property Management industries can also apply.
• Experience in collections, customer servicing, documentation and payment tracking.
• Strong negotiation, communication and stakeholder management skills.
• Good knowledge of MS Excel and reporting.

Responsibilities

• Manage post-launch customer operations and relationship management.
• Handle payment follow-ups, outstanding dues and collection activities.
• Coordinate sale agreements, registration and property-related documentation.
• Work closely with CRM, legal, finance and project teams.
• Resolve customer queries related to payments, documentation and project updates.
• Coordinate property possession, handover and post-sales activities.
• Maintain collection MIS and operational reports.

Skills

Operations management

Collections

Customer relationship management

Negotiation

Stakeholder management

Tools

MS Excel

Job description

Job Summary

We are looking for an experienced professional to manage post-launch operations, focusing on customer coordination, collections, documentation, registration and property handover activities.

Key Responsibilities

• Manage post-launch customer operations and relationship management.
• Handle payment follow-ups, outstanding dues and collection activities.
• Coordinate sale agreements, registration and property-related documentation.
• Work closely with CRM, legal, finance and project teams.
• Resolve customer queries related to payments, documentation and project updates.
• Coordinate property possession, handover and post-sales activities.
• Maintain collection MIS and operational reports.

Requirements

• Minimum 5 years of experience in operations, collections or customer relationship management.
• Real estate experience preferred; candidates from Banking, NBFC, Housing Finance and Property Management industries can also apply.
• Experience in collections, customer servicing, documentation and payment tracking.
• Strong negotiation, communication and stakeholder management skills.
• Good knowledge of MS Excel and reporting.