CRM

Shree Vardhman Group; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation

Incentives/Performance-based rewards

Career growth opportunities

Job summary

Shree Vardhman Group is seeking an experienced CRM professional in Gurgaon to manage post-sales customer relationships, documentation, and collections. You will handle possession handovers, maintain accurate CRM/ERP records, and coordinate with Sales, Finance, Legal, and Projects teams to resolve issues promptly.

The role requires 3–8 years of CRM experience in real estate, hands-on documentation, and strong communication and escalation skills, with proficiency in CRM/ERP tools and MS Excel.

Qualifications

• 3–8 years of CRM experience in real estate development is required.
• Hands-on after-sales documentation and real estate collections experience.
• Knowledge of RERA, registration processes, and real estate payment cycles.
• Proficient with CRM/ERP tools and MS Excel.
• Strong communication, customer handling, and escalation management skills.

Responsibilities

• Manage customer relationships from booking to possession and post-possession support.
• Handle allotment letters, demand letters, receipts, sale deeds, and possession documentation.
• Track payment schedules, follow up on overdue payments, and achieve collection targets.
• Ensure RERA compliance and keep CRM/ERP records accurate.
• Coordinate with Sales, Finance, Legal, and Projects teams for timely resolutions and handovers.
• Prepare collection MIS and customer account statements.

Skills

CRM experience

Communication

Escalation management

Customer handling

Payment collections

Education

Bachelor’s in Business/Commerce

MBA/PGDM preferred

Tools

CRM/ERP tools

MS Excel

Job description

Job Description: CRM After-Sales & Collections

Industry: Real Estate Developer | Location: Gurgaon

About the Role

We are seeking an experienced CRM professional to manage post-sales customer relationships, documentation, payment collections, customer escalations, and possession handovers.

Key Responsibilities

• Manage customer relationships from booking to possession and post-possession support.
• Handle BBA, allotment letters, demand letters, receipts, sale deeds, and possession documentation.
• Track payment schedules, follow up on overdue payments, and achieve collection targets.
• Ensure RERA compliance, accurate documentation, and updated CRM/ERP records.
• Coordinate with Sales, Finance, Legal, and Projects teams for timely issue resolution and handovers.
• Prepare collection MIS, overdue ageing reports, and customer account statements.

Mandatory Requirements

• 3-8years of CRM experience with a real estate developer/builder firm (mandatory).
• Hands-on experience in after-sales documentation and real estate collections.
• Knowledge of RERA, registration processes, and real estate payment cycles.
• Proficiency in CRM/ERP tools and MS Excel.
• Strong communication, customer handling, and escalation management skills.

Preferred Qualifications

Graduate in Business/Commerce or related field; MBA/PGDM preferred.

Key KPIs

Collection efficiency, documentation accuracy, customer satisfaction, query resolution TAT, and timely possession handover.

What We Offer

• Competitive salary, performance-based incentives, and career growth opportunities.