CRM MANAGER POST SALES

Felicity Adobe; Bengaluru; Presencial; INR 800.000 - 1.800.000; Jornada completa

Descripción de la vacante

Felicity Adobe in Bengaluru is seeking an experienced CRM Manager Post-Sales to lead the end-to-end customer journey from booking to possession and handover. The role requires strong Real Estate CRM and post-sales operations expertise with a focus on collections and stakeholder coordination.

You will manage a Post-Sales team, handle escalations, coordinate with Finance, Legal and Sales, and ensure timely MIS reporting. On-site work in Bengaluru with a result-driven mindset is essential.

Formación

• Experience in Real Estate CRM / Post-Sales operations.
• Residential real estate project exposure.
• MS Excel; MIS reporting knowledge.

Responsabilidades

• Manage customer relationships from booking through possession
• Handle customer queries, complaints and escalations
• Manage the complete post-sales lifecycle: booking, agreements, payments, registration, loans and possession
• Monitor collections, payment schedules and outstanding amounts
• Coordinate with Finance, Legal, Sales and Project teams
• Manage agreement execution, documentation and registration processes
• Coordinate with banks for home-loan processing and disbursements
• Coordinate possession, handover and snag/defect-related customer concerns
• Lead and manage the CRM/Post-Sales team
• Allocate customer portfolios and monitor team performance KPIs
• Prepare daily/weekly/monthly MIS and management reports
• Drive customer satisfaction and ensure timely resolution of escalations

Conocimientos

Real Estate CRM

Post-Sales Ops

Customer relations

Educación

Bachelor's degree

MBA/PGDM (adv.)

Descripción del empleo

Job Summary

On-Site

We are looking for an experienced CRM Manager Post Sales to lead and manage the complete customer journey from booking to possession and handover.

Key Responsibilities

• Manage customer relationships from booking through possession
• Handle customer queries, complaints and escalations
• Manage the complete post-sales lifecycle booking, agreements, payments, registration, loans and possession
• Monitor collections, payment schedules and outstanding amounts
• Coordinate with Finance, Legal, Sales and Project teams
• Manage agreement execution, documentation and registration processes
• Coordinate with banks and financial institutions for home-loan processing and disbursements
• Coordinate possession, handover and snag/defect-related customer concerns
• Lead and manage the CRM/Post-Sales team
• Allocate customer portfolios and monitor team performance KPIs
• Prepare and maintain daily/weekly/monthly MIS and management reports
• Drive customer satisfaction and ensure timely resolution of escalations

Required Skills

• Strong experience in Real Estate CRM / Post-Sales Operations
• Experience in residential real estate projects
• Strong knowledge of collections and payment follow-up
• Excellent customer relationship and communication skills
• Strong stakeholder coordination and problem-solving skills
• Proficiency in MS Excel, CRM software MIS reporting
• Strong team management and leadership skills
• Ability to independently handle customer escalations
• Good command of English and Kannada; Hindi will be an advantage

Qualification

• Bachelor s degree in any discipline.
• MBA/PGDM in Marketing, Sales or related field will be an advantage.

Preferred Candidate Profile

• 5 10 years of total experience
• Minimum 3+ years of experience in Real Estate CRM/Post-Sales preferred
• Experience managing a CRM/Post-Sales team will be an advantage
• Residential project experience preferred
• Candidates comfortable working on-site Bengaluru preferred