Pod Manager

Digital Mojo; Hyderabad; Presencial; INR 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Provident Fund

Leave Encashment

Descripción de la vacante

Digital Mojo in Hyderabad is seeking a highly ownership-driven Pod Manager with 4-7 years of agency experience to lead a pod of clients end-to-end.

You will own pod revenue, profitability, and client retention, drive growth plans, manage a team of Account Managers, Social Media Managers, and SEO specialists, and report directly to the Founder/CEO.

Formación

• 4-7 years of experience in a digital marketing agency.

Responsabilidades

• Own pod revenue, profitability, and commercial health.
• Track pod-level billing, scope utilization, and team bandwidth.
• Identify accounts where the agency is over-servicing and adjust scope or pricing.
• Protect agency margins by managing team allocation and delivery efficiency.
• Flag accounts at commercial risk to the Founder with a clear plan, not just a problem.
• Identify upsell and cross-sell opportunities and close them in coordination with the Founder.
• Own monthly pod revenue targets and report against them with clarity.

Conocimientos

P&L management

Client management

Cross-functional leadership

Performance marketing

SEO knowledge

Content marketing

English communication

Project management

Leadership

Herramientas

Reporting tools

Descripción del empleo

Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

Role Description

We are looking for a highly ownership-driven Pod Manager with 4-7 years of agency experience to lead a pod of clients end-to-end.

The Pod Manager is not a delivery coordinator. They are the business head of their pod. They own the P&L of their accounts, drive client growth strategy, lead the pod team, and are the last point of escalation before it reaches the CEO. Every commercial decision, every retention risk, every growth opportunity within the pod runs through them.

If something goes wrong in the pod, the Pod Manager owns it. If something goes right, the Pod Manager drove it.

What This Role Is Not

• Not a senior Account Manager with a fancier title
• Not someone who only reviews reports and attends calls
• Not someone who escalates client problems to the CEO without first attempting resolution
• Not a task manager or execution coordinator
• Not someone who waits for strategy to come from above

Key Responsibilities

Pod P&L Ownership

• Own the revenue, profitability, and commercial health of all accounts within the pod
• Track pod-level billing, scope utilization, and team bandwidth against revenue
• Identify accounts where the agency is over-servicing and course-correct scope or pricing
• Protect agency margins by managing team allocation and delivery efficiency
• Flag accounts at commercial risk to the Founder with a clear plan, not just a problem
• Identify upsell and cross-sell opportunities and close them in coordination with the Founder
• Own monthly pod revenue targets and report against them with clarity

Escalation Leadership

Team Leadership and Pod Management

Delivery and Quality Oversight

Performance and Campaign Strategy

Commercial Responsibility and Client Retention

Key KPIs

• Pod Revenue vs Target
• Pod Gross Margin and Profitability
• Client Retention Rate
• Upsell and Cross-sell Revenue Generated
• Client Satisfaction Score
• Escalations Reaching CEO (target: minimal)
• On-Time Delivery Percentage
• Team Utilization and Bandwidth Efficiency
• Strategic Growth Plans Delivered per Quarter

Required Skills and Qualifications

• 4-7 years of experience in a digital marketing agency
• Proven experience managing multiple client accounts and cross-functional teams
• Strong understanding of agency P&L, billing, scope management, and margin control
• Deep knowledge of performance marketing, social media, SEO, and content marketing
• Experience handling client escalations and difficult commercial conversations independently
• Strong strategic thinking with the ability to build and present growth plans for clients
• Excellent English communication skills, written and verbal
• Confident in senior client-facing discussions and presentations
• Experience with project management and reporting tools
• Ability to lead, motivate, and hold a team accountable in a fast-paced environment

Preferred Candidate Profile

• Agency experience is mandatory
• Has managed a revenue-bearing portfolio of clients, not just a team of people
• Has had commercial conversations with clients around scope, pricing, and renewals
• Thinks in terms of client business growth, not just campaign delivery
• Is a problem-solver who finds solutions before escalating
• Can lead a room whether it is a team standup or a senior client strategy session

Reporting Structure

• Reports To: Founder / CEO
• Manages: Account Managers, Social Media Managers, Performance Marketers, SEO Specialists
• Coordinates With: Creative Team, SEO Team, Website Team, Automation Team
• Escalation Authority: Final internal point before the CEO

Benefits: Health Insurance | Provident Fund | Leave Encashment