PnC Claims Executive Work From Office Only

EXL; India; On-site; INR 300,000 - 460,000; Full time

Job summary

EXL in India is seeking a customer service professional to support US Property & Casualty insurance processes. The role emphasizes accuracy, adherence to SOPs, and achieving targets in a 24/7 environment.

Ideal candidates have a Graduate qualification, P&C knowledge, and strong English skills (spoken and written). Responsibilities include customer orientation, service, and effective communication by phone and email.

Qualifications

• Knowledge of Property & Casualty Insurance (US P&C) is mandatory.
• Strong understanding of SOPs and quality standards.
• Able to understand and validate insurance documents.

Responsibilities

• Customer orientation
• Customer service ability
• Spoken English proficiency
• Written English proficiency
• Phone etiquette and professional communication
• Critical thinking and prioritization skills
• Empathy and listening skills
• Conversational ability

Skills

P&C insurance knowledge

Claims processing

SLA adherence

Quality guidelines

Education

Graduate

Job description

• Knowledge of Property & Casualty Insurance (US P&C) is mandatory
• Preference if have claims processing knowledge
• Ensure adherence to process guidelines as per agreed quality standard on all SOPs
• Ensure that the assigned targets are achieved as per agreed SLA
• Ensure adherence to Company Policies and Procedures
• Proficient in understanding and validating the insurance related documents
• Should be flexible to work in a 24/7 environment

Responsibilities

Customer orientation
Customer service ability
Spoken English proficiency
Written English proficiency
Phone etiquette
Critical thinking and prioritization skills
Empathy and listening skills
Conversational ability

Qualifications

Graduate

Requirements: