Claim Intake Specialist - PCM

Davies; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Davies in Pune is seeking a Claim Intake Specialist to support the PCM Claims Intake process by accurately setting up claims, reviewing intake documentation, and routing claims to the appropriate adjusters. This role emphasizes quality and timely processing within SOP guidelines.

Responsibilities include claim setup for Property and Casualty, reviewing submissions, running loss reports, and maintaining professional communication with stakeholders.

Qualifications

• Professional, positive, and customer-focused attitude.
• Strong written and verbal communication skills.
• Attention to detail and ability to follow SOPs.
• Ability to manage multiple priorities and meet production targets.
• Prior insurance claims experience preferred.

Responsibilities

• Claim Setup and Intake Processing: perform claim setup activities for Property and Casualty claims as per SOP; review submission documents; run loss reports.
• Assignment and Routing Responsibilities: assign claims to onshore claim adjusters; ensure timely routing and workflow management.
• Communication Responsibilities: send acknowledgment letters; maintain professional communication with stakeholders.
• Systems and Documentation Requirements: utilize W5 and related claims systems; review policy documents using Foxit Reader.
• Escalation Procedures: escalate to Team Lead/Manager Pune; AVP Operations Pune; VP Operations Pune.
• Reporting and Quality Expectations: maintain 95% quality accuracy; meet weekly production targets; reports shared by Team Lead.
• Cross-Training and Backup Responsibilities: participate in cross-training and provide backup across BAU processes.

Skills

Communication

Attention to detail

SOP adherence

Multitasking

Insurance claims

Job description

Claim Intake Specialist - PCM

Application Deadline: 31 October 2026

Department: Administration

Employment Type: Permanent - Full Time

Location: Pune

Description

The primary function of this role is to support the PCM Claims Intake process by accurately setting up claims, reviewing intake documentation, routing claims to the appropriate adjusters, and maintaining service quality standards.

Key Responsibilities

Claim Setup and Intake Processing

• Perform claim setup activities for Property (Pet) and Casualty claims as per SOP.
• Review claim submission documents, emails, and supporting information.
• Run loss reports as required by SOP

Assignment and Routing Responsibilities

• Assign claims to onshore claim adjusters as per SOP
• Ensure timely claim routing and workflow management

Communication Responsibilities

• Send acknowledgment (ACK) letters to onshore teams for review.
• Maintain professional communication with stakeholders.

Systems and Documentation Requirements

• Utilize W5 and related claims systems.
• Review policy documents using Foxit Reader

Escalation Procedures

• Team Lead/Manager Pune Team
• AVP Operations Pune Team
• VP Operations Pune Team

Reporting and Quality Expectations

• Maintain 95% quality accuracy.
• Meet weekly production targets.
• Weekly production and accuracy reports shared by Team Lead/Manager.

Cross-Training and Backup Responsibilities

• Actively participates in cross-training and provides backup support across BAU processes, ensuring business continuity, operational flexibility, and consistent service delivery during team absences or peak workload periods.

Skills, Knowledge and Expertise

• Professional, positive, and customer-focused attitude.
• Strong written and verbal communication skills.
• Attention to detail and ability to follow SOPs.
• Ability to manage multiple priorities and meet production targets.
• Prior insurance claims experience preferred.