Claim Intake Specialist - PCM

Davies Group; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Davies Group in Pune is seeking a Claim Intake Specialist - PCM to support the PCM Claims Intake process. You will set up claims, review intake documents, and route claims to appropriate adjusters, while maintaining service quality.

Based in Administration, you will use W5 and Foxit Reader, aim for 95% accuracy, and meet weekly production targets. Prior insurance claims experience is preferred for this role.

Qualifications

• Professional, positive, and customer-focused attitude.
• Strong written and verbal communication skills.
• Attention to detail and ability to follow SOPs.
• Ability to manage multiple priorities and meet production targets.
• Prior insurance claims experience preferred.

Responsibilities

• Setup claims for Property (Pet) and Casualty claims per SOP.
• Review claim submission documents, emails, and supporting information.
• Run loss reports as required by SOP.
• Assign claims to onshore claim adjusters per SOP.
• Ensure timely claim routing and workflow management.
• Send acknowledgment letters to onshore teams for review.
• Maintain professional communication with stakeholders.
• Use W5 and related claims systems; review policy documents with Foxit Reader.
• Maintain 95% quality accuracy; meet weekly production targets.
• Participate in cross-training and provide backup across BAU processes.

Skills

Communication

Attention to detail

SOP adherence

Multitasking

Claims experience

Tools

W5 Claims System

Foxit Reader

Job description

Claim Intake Specialist - PCM

Application Deadline:31 October 2026

Department: Administration

Employment Type: Permanent - Full Time

Location: Pune

Description

The primary function of this role is to support the PCM Claims Intake process by accurately setting up claims, reviewing intake documentation, routing claims to the appropriate adjusters, and maintaining service quality standards.

Key Responsibilities

Claim Setup and Intake Processing

• Perform claim setup activities for Property (Pet) and Casualty claims as per SOP.
• Review claim submission documents, emails, and supporting information.
• Run loss reports as required by SOP

Assignment and Routing Responsibilities

• Assign claims to onshore claim adjusters as per SOP
• Ensure timely claim routing and workflow management

Communication Responsibilities

• Send acknowledgment (ACK) letters to onshore teams for review.
• Maintain professional communication with stakeholders.

Systems and Documentation Requirements

• Utilize W5 and related claims systems.
• Review policy documents using Foxit Reader

Escalation Procedures

• Team Lead/Manager Pune Team
• AVP Operations Pune Team
• VP Operations Pune Team

Reporting and Quality Expectations

• Maintain 95% quality accuracy.
• Meet weekly production targets.
• Weekly production and accuracy reports shared by Team Lead/Manager.

Cross-Training and Backup Responsibilities

• Actively participates in cross-training and provides backup support across BAU processes, ensuring business continuity, operational flexibility, and consistent service delivery during team absences or peak workload periods.

Skills, Knowledge and Expertise

• Professional, positive, and customer-focused attitude.
• Strong written and verbal communication skills.
• Attention to detail and ability to follow SOPs.
• Ability to manage multiple priorities and meet production targets.
• Prior insurance claims experience preferred.