Claim Executive - UK Process

Shashwath Solution; Pune District; Hybrid; INR 300,000 - 540,000; Full time

Job summary

Shashwath Solution is seeking a motivated administrative and claims support professional to assist the claims team in preparing and maintaining Auto Liability, General Liability, and Property loss records.

The role requires 24/7 rotational shifts, willingness to work from the office in hybrid or on-site setup, accurate data entry into the claims system, and support for reporting and client inquiries. Strong attention to detail and ability to work under pressure are essential.

Qualifications

• High attention to detail and accuracy in data entry.
• Analytical approach to claims data.
• Ability to work collaboratively with teams.
• Willingness to learn quickly and adapt to processes.
• Effective communication with clients and internal teams.

Responsibilities

• Understand BPO/KPO operations in general Insurance or workers' compensation domains.
• Respond professionally to client queries and communications.
• Enter and maintain new claims in the claims management system.
• Process AL/GL/Property claims and provide related support.
• Assist in preparing and distributing system-generated reports.

Skills

Attention to detail

Analytical skills

Team player

Willingness to learn

Client communication

Job description

Job Profile Summary

To provide administrative and operational support to the claims team and carry out other assigned office tasks in alignment with the requirements of the client program.

Primary Purpose: To assist in the creation and maintenance of Auto Liability (AL), General Liability (GL), and Property loss claims in the client system.

Essential Functions and Responsibilities

• Must be available to work in a 24/7 rotational shift schedule, including nights, weekends, and public holidays, as per business needs.
• Willingness to work from the office in either a hybrid or fully on-site setup based on client or organizational requirements.
• Accurately sets up and enters new claims into the claims management system.
• Processes AL/GL/Property claims and provides related support services for a leading Insurance TPA.
• Supports other activities and special projects, including the preparation and distribution of system-generated reports.

Additional Functions and Responsibilities

• Understanding of BPO/KPO industry operations and familiarity with General Insurance or Workers Compensation domains.
• Ability to professionally respond to client queries and communications.
• Self-driven, with a strong willingness and ability to learn quickly.
• Strong attention to detail and analytical skills.
• Adaptable, highly motivated, and a collaborative team player.
• Capable of working effectively under pressure while consistently meeting performance goals.
• Must be willing to work during U.S. business hours (evening shift) to support client operations.