PM_PMO_Sr

ExlService Holdings, Inc.; Gurugram District; On-site; INR 1,200,000 - 2,800,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a PMO Lead to support Insurance clients with governance and delivery leadership in a cross-functional, multi-squad environment. You will manage SteerCo, action logs, and executive summaries, while driving portfolio coordination and continuous improvement.

The role emphasizes agile portfolio governance, data-driven decisions, and strong stakeholder management across business, technology, risk, and compliance units in India.

Qualifications

• Bachelor's degree in Computer Science, Business Administration, or related field.
• 8–12 years of PMO, Project Management, or Program Delivery experience managing cross-functional initiatives.
• Ability to translate complex topics into executive narratives, impact assessments, and implementation roadmaps.
• Strong stakeholder influence, prioritization, and accountability without direct authority.
• Experience with Agile, hybrid, and traditional delivery models and quarterly planning.
• Excellent communication, negotiation, and governance skills.

Responsibilities

• Act as PMO lead/Secretariat for SteerCo, Delivery Action Team (DAT), and strategic governance forums, ensuring structured agenda management, executive-ready decision logs, action tracking, and follow-through on leadership commitments.
• Own and govern the New Demand Pathway, working with business, technology, risk, and compliance stakeholders to improve intake discipline, delivery efficiency, prioritization quality, and portfolio throughput.
• Provide embedded PMO and delivery management support across multiple workstreams, enabling portfolio capacity, delivery discipline, proactive dependency management, and consistent execution governance.
• Drive continuous improvement and value creation by identifying delivery bottlenecks, standardizing PMO routines, improving governance cadence, and strengthening outcome-focused execution.
• Champion Agile portfolio management practices and provide training on portfolio frameworks.
• Serve as the primary interface between delivery teams and central PMO/APO services, ensuring governance standards, reporting expectations, delivery controls, and escalation protocols are consistently applied.
• Enable data governance and regulatory compliance through alignment with risk and compliance teams.
• Manage integration, dependencies, and cross-functional alignment across business, technology, operations, risk, and compliance teams to ensure predictable delivery and timely decision-making.
• Facilitate backlog prioritization and portfolio governance, ensuring alignment with strategic objectives, funding guardrails, delivery capacity, benefits realization, and senior stakeholder expectations.
• Support Agile program execution including quarterly planning and sprint alignment across multiple squads.
• Lead stakeholder communication, executive reporting, and governance updates including SteerCo packs, dashboards, status narratives, risks, decisions, and cross-geography delivery updates.
• Own RAID management, including proactive risk identification, mitigation planning, dependency tracking, issue resolution, escalation management, and closure governance.
• Support financial analysis and decision-making, including cost-benefit, cost of delay, and prioritization trade-offs.
• Enable cross-geography collaboration through structured planning and effective communication.

Skills

PMO leadership

Stakeholder management

Agile portfolio management

Executive reporting

Risk & governance

Cross-functional collaboration

Dependency management

Backlog prioritization

Decision making

Problem solving

Leadership

Planning and coordination

Education

Bachelor's degree in Computer Science, Business Administration, or related field

Master's degree preferred

Job description

• Experience (In Years) 9-12

Job Description

PM-PMO support to Insurance clients

Responsibilities

• Act as PMO lead/Secretariat for SteerCo, Delivery Action Team (DAT), and strategic governance forums, ensuring structured agenda management, executive-ready decision logs, action tracking, and follow-through on leadership commitments
• Own and govern the New Demand Pathway, working with business, technology, risk, and compliance stakeholders to improve intake discipline, delivery efficiency, prioritization quality, and portfolio throughput
• Provide embedded PMO and delivery management support across multiple workstreams, enabling portfolio capacity, delivery discipline, proactive dependency management, and consistent execution governance
• Drive continuous improvement and value creation by identifying delivery bottlenecks, standardizing PMO routines, improving governance cadence, and strengthening outcome-focused execution
• Champion Agile portfolio management practices and provide training on portfolio frameworks
• Serve as the primary interface between delivery teams and central PMO/APO services, ensuring governance standards, reporting expectations, delivery controls, and escalation protocols are consistently applied
• Enable data governance and regulatory compliance through alignment with risk and compliance teams
• Manage integration, dependencies, and cross-functional alignment across business, technology, operations, risk, and compliance teams to ensure predictable delivery and timely decision-making
• Facilitate backlog prioritization and portfolio governance, ensuring alignment with strategic objectives, funding guardrails, delivery capacity, benefits realization, and senior stakeholder expectations
• Support Agile program execution including quarterly planning and sprint alignment across multiple squads
• Lead stakeholder communication, executive reporting, and governance updates including SteerCo packs, dashboards, status narratives, risks, decisions, and cross-geography delivery updates
• Own RAID management, including proactive risk identification, mitigation planning, dependency tracking, issue resolution, escalation management, and closure governance
• Support financial analysis and decision-making, including cost-benefit, cost of delay, and prioritization trade-offs
• Enable cross-geography collaboration through structured planning and effective communication

Qualifications

• Bachelor's degree in Computer Science, Business Administration, or related field; Master's degree preferred.
• 8–12 years of progressive experience in Project Management, PMO, or Program Delivery roles, with a strong track record of independently managing complex, cross-functional initiatives aligned to strategic business priorities.
• Ability to translate complex delivery, technology, risk, and compliance topics into clear executive narratives, impact assessments, decision points, and implementation roadmaps for varied stakeholder groups.
• Demonstrated ability to influence senior stakeholders, manage competing priorities, build consensus across functions, and drive accountability without direct authority.
• Comfortable making timely, data-informed decisions in ambiguous delivery environments, balancing delivery timelines, risks, dependencies, and stakeholder expectations.
• Strong problem solver with experience leading project teams, resolving delivery blockers, facilitating trade-off discussions, and maintaining momentum across complex workstreams.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands effectively.
• Exceptional communication, negotiation, andstakeholder management skills, with the ability to influenceleadership,collaborate acrossteams, and manage expectations across business and technology groups.
• Strong executive presentation, facilitation, leadership, and governance management skills, with experience preparing senior-level status updates and decision materials.
• Working knowledge of Agile, hybrid, and traditional delivery models, with practical experience supporting quarterly planning, sprint alignment, backlog governance, and multi-squad coordination.
• Strong ownership mindset with mature planning, coordination, documentation, follow-up, and team leadership skills required to manage initiatives end-to-end with minimal supervision.