Platform Tools Engineer- Jira Admin

Tata Consultancy Services; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Tata Consultancy Services in Mumbai is seeking a Platform Tools Engineer- Jira Admin with 6-12 years of experience to own and evolve SDLC tooling across the organization. You will standardize workflows, drive AI-enabled automation, and integrate Jira/Confluence with CI/CD, while partnering with Transformation, Engineering, and Security teams to deliver measurable value.

The role requires strong stakeholder skills, DevOps mindset, and ability to manage multiple priorities in a fast-paced

Qualifications

• Experience administering Atlassian suites in large enterprise environments.
• Strong SDLC tool configuration, customization, automation, and integration.
• Experience driving AI adoption and automation in engineering workflows.
• Deep knowledge of DevOps principles and Agile practices.
• Data-driven mindset with KPIs and dashboards.
• Experience with Jira setup for company-managed and team-managed projects.
• Excellent stakeholder management and cross-functional collaboration.
• Ability to adapt to new tools quickly and manage multiple priorities.

Responsibilities

• Own and evolve SDLC tooling as a platform across the organization.
• Define standardized workflows, templates, and best practices across engineering teams.
• Manage tooling roadmap based on business and engineering priorities.
• Treat SDLC tooling as a product, managing backlog, roadmap, and continuous value delivery.
• Drive adoption of AI capabilities across SDLC tools and governance for AI usage.
• Enable DevOps transformation by aligning tools, processes, and ways of working across teams.
• Integrate SDLC tools with CI/CD pipelines, cloud environments, and service management tools.
• Provide training, documentation, and onboarding for users.

Skills

Atlassian suite

DevOps practices

Agile methodologies

Data-driven decision making

Stakeholder management

Tool integration

Tools

Jira

Confluence

Jira Product Discovery

Service Management

Job description

Role- Platform Tools Engineer- Jira Admin

Desired experience Range- 6-12 Years

Location - Mumbai

Skill Required -

• Proven experience administering Atlassian suites (Jira, Confluence, Jira Product Discovery, Service Management) in a large enterprise environment.
• Strong experience configuring, customizing, automating, and integrating SDLC tools.
• Experience driving AI adoption, automation, and productivity improvements in engineering workflows.
• Strong understanding of DevOps principles and Agile practices.
• Data-driven mindset with focus on measurable outcomes (KPIs, dashboards).
• Experience in Jira setup (company-managed and team-managed projects), including configuration and integrations.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to quickly adapt to new tools and technologies.
• Ability to operate in a fast-paced environment and manage multiple priorities.
• Mindset focused on continuous improvement and innovation.
• Hands-on expertise with Atlassian suite (Jira, Confluence, Jira Product Discovery, Service Management) including setup, administration, and governance.

Key Responsibilities -

SDLC Platform Ownership & Standardization

• Own and evolve SDLC tooling as a platform across the organization.
• Define standardized workflows, templates, and best practices across engineering teams.
• Manage tooling roadmap based on business and engineering priorities.
• Treat SDLC tooling as a product, managing backlog, roadmap, and continuous value delivery.

AI-Driven Efficiency & Automation

• Drive adoption of AI capabilities across SDLC tools
• Identify and implement automation opportunities to reduce manual effort.
• Establish governance and guardrails for AI usage (compliance, data privacy).

Transformation Enablement

• Enable DevOps and SDLC transformation by aligning tools, processes, and ways of working across teams.
• Collaborate with transformation, engineering, and project management teams to understand requirements and deliver scalable solutions.

Integration & End-to-End Visibility

• Integrate SDLC tools with CI/CD pipelines, cloud environments, and service management tools.
• Enable visibility across full delivery lifecycle (idea build deploy operate).

Governance, Security & Compliance

• Define access control, governance models, and audit mechanisms for tools.
• Ensure compliance with organizational security and data policies.

Stakeholder Collaboration

• Collaborate with transformation, engineering, project management, Cloud Platform, and Cybersecurity teams.
• Act as a strategic advisor on tooling strategy and optimization.

Adoption & Enablement

• Provide training, documentation, and onboarding for users.
• Drive adoption of tools and standardized practices across teams.

Continuous Improvement

• Continuously improve tools and processes based on feedback and metrics.
• Stay updated with latest features and industry best practices.

Key Outcomes / KPIs

• Reduction in cycle time and improved delivery efficiency.
• Increased adoption of standardized workflows.
• Higher automation coverage across SDLC processes.
• Measurable productivity gains through AI adoption.
• Improved visibility and traceability across the SDLC lifecycle