Jira Administrator | Platform Tools Developer - S

Tata Consultancy Services; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking an experienced Jira Administrator to manage Jira Software, Jira Service Management, and Confluence. You will design workflows, manage permissions, and support automation and integrations with enterprise tools.

You will collaborate with Agile teams and PMOs to enhance productivity, monitor platform health, and implement governance standards. The role requires strong problem-solving and communication skills and experience across SDLC, DevOps, and

Qualifications

• Hands on experience in Jira Administration and Atlassian ecosystem management.
• Experience with Jira Cloud and/or Data Center environments.
• Knowledge of REST APIs and platform integrations.
• Experience with scripting and automation tools such as ScriptRunner, Groovy, Python, PowerShell.
• Familiarity with Agile, Scrum, Kanban, ITSM processes.
• Strong understanding of SDLC, DevOps, and Release Management practices.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Administer, configure, and support Jira Software, Jira Service Management (JSM), and Confluence platforms.
• Design and implement workflows, custom fields, screens, issue types, permission schemes, notification schemes, and automation rules.
• Manage user access, groups, roles, and security configurations.
• Develop and maintain Jira projects, dashboards, filters, reports, and service portals.
• Build and support integrations between Jira and enterprise tools (GitHub, Bitbucket, Azure DevOps, ServiceNow, Slack, MS Teams, CI/CD, monitoring tools).
• Configure and maintain Atlassian Marketplace applications and plugins.
• Implement governance, standards, and best practices for platform usage and administration.
• Troubleshoot platform issues and provide L2/L3 support for end users and stakeholders.
• Automate administrative tasks using Jira Automation, REST APIs, scripting tools, and other automation frameworks.
• Collaborate with Agile teams, Product Owners, PMOs, DevOps, and Engineering teams to improve workflows and productivity.
• Monitor platform health, performance, capacity, and availability.
• Perform upgrades, migrations, and platform enhancements as required.
• Create and maintain technical documentation, knowledge base articles, and operational procedures.
• Support audit, compliance, security, and data governance requirements.

Skills

Jira Administration

Atlassian ecosystem

Jira Software

Jira Service Management

Confluence

Automation Rules

Workflows & Schemes

User & Permission Management

REST APIs

Scripting: ScriptRunner

Groovy

Python

PowerShell

Agile/Scrum/Kanban/ITSM

SDLC & DevOps

Troubleshooting

Communication

Tools

Jira Software

Jira Service Management

Confluence

Atlassian Administration

ScriptRunner

Groovy

Python

PowerShell

Job description

Key Responsibilities

• Administer, configure, and support Jira Software, Jira Service Management (JSM), and Confluence platforms.
• Design and implement workflows, custom fields, screens, issue types, permission schemes, notification schemes, and automation rules.
• Manage user access, groups, roles, and security configurations.
• Develop and maintain Jira projects, dashboards, filters, reports, and service portals.
• Build and support integrations between Jira and enterprise tools such as GitHub, Bitbucket, Azure DevOps, ServiceNow, Slack, MS Teams, CI/CD platforms, and monitoring tools.
• Configure and maintain Atlassian Marketplace applications and plugins.
• Implement governance, standards, and best practices for platform usage and administration.
• Troubleshoot platform issues and provide L2/L3 support for end users and stakeholders.
• Automate administrative tasks using Jira Automation, REST APIs, scripting tools (ScriptRunner), and other automation frameworks.
• Collaborate with Agile teams, Product Owners, PMOs, DevOps, and Engineering teams to improve workflows and productivity.
• Monitor platform health, performance, capacity, and availability.
• Perform upgrades, migrations, and platform enhancements as required.
• Create and maintain technical documentation, knowledge base articles, and operational procedures.
• Support audit, compliance, security, and data governance requirements.

Required Skills & Qualifications

• Hands on experience in Jira Administration and Atlassian ecosystem management.
• Strong hands-on experience with:
• Jira Software
• Jira Service Management (JSM)
• Confluence
• Atlassian Administration
• Automation Rules
• Workflows and Schemes
• User and Permission Management
• Experience with Jira Cloud and/or Data Center environments.
• Knowledge of REST APIs and platform integrations.
• Experience with scripting and automation tools such as:
• ScriptRunner
• Groovy (preferred)
• Python
• PowerShell
• Familiarity with Agile, Scrum, Kanban, and ITSM processes.
• Strong understanding of SDLC, DevOps, and Release Management practices.
• Experience in troubleshooting complex platform and integration issues.
• Excellent analytical, problem-solving, and communication skills.