Platform Support Analyst

dentsu; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Dentsu in Bangalore is seeking a skilled Workfront support specialist to maintain and optimize the Workfront platform as part of Global Business Platforms. The role focuses on delivering reliable, scalable, and high-availability services with strong collaboration across teams.

You will monitor system performance, manage user access, coordinate deployments and configuration upgrades, and contribute to continuous improvement of support processes.

Qualifications

• Proven troubleshooting experience.
• Experience with Workfront SaaS platform.
• Ability to interrogate code and configurations.
• Experience supporting global applications.
• Excellent written and oral communication.
• Strong customer-service orientation.
• Team-oriented and proactive.

Responsibilities

• Provide Workfront platform support to the agreed SLA’s leveraging resources internally and with 3rd party vendors.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance for end-users.
• Support user management, deployments and configuration upgrades to the Workfront platform.
• Collaborate with cross-functional teams to ensure support operations meet evolving organizational needs.
• Ensure application support documentation is maintained in a central repository.
• Foster continuous improvement to make the support services best in class.

Skills

Workfront

Troubleshooting

Communication skills

Global applications

Customer service

Team collaboration

Ticketing tools

Problem solving

Tools

ServiceNow

Ticketing systems

Job description

The purpose of this role is to support and maintain the dentsu Workfront global application within Global Business Platforms architecture providing a reliable, scalable, maintainable and highly available application services to the business.

Job Description:

Key Responsibilities -

• Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Experience And Skills And Knowledge

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
• Knowledge and ability to interrogate code and configs to fix issues.
• Experience supporting global applications/platforms.
• Strong delivery focus and passion for quality and innovation.
• Problem-Solver and solutions-orientated.
• Excellent written and oral communication skills.
• Strong, vibrant inter-personal skills in both a group and one-to-one settings.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to research application issues and products.
• Self-motivated and directed.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent