Platform Support Analyst

Dentsu Webchutney; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Dentsu Webchutney is seeking a dedicated Workfront Support Specialist to maintain and enhance the global Workfront application within Global Business Platforms. The role emphasizes reliability, scalability, and high availability of services for the business users in Bengaluru.

You will monitor, troubleshoot, and upgrade configurations, collaborating with internal teams and vendors to ensure best-in-class support and continuous improvement across the platform.

Qualifications

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront, a SaaS platform for project/resource/time management, and familiarity with ticketing tools like ServiceNow.
• Ability to interrogate code and configurations to fix issues.
• Experience supporting global applications/platforms.
• Strong delivery focus and passion for quality and innovation.
• Excellent written and oral communication skills.

Responsibilities

• Provide Adobe Workfront platform support to the agreed SLA with internal teams and 3rd party vendors.
• Proactively monitor Workfront components to ensure high performance for end-users.
• Assist with user management, deployments, product releases and configuration upgrades on the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations meet evolving needs.
• Maintain and store application support documentation in a central repository.
• Drive continuous improvement initiatives to keep support services best in class.

Skills

Workfront

Troubleshooting

Communication skills

Customer service

Team collaboration

Tools

Adobe Workfront

ServiceNow

Job description

The purpose of this role is to support and maintain the dentsu Workfront global application within Global Business Platforms architecture providing a reliable, scalable, maintainable and highly available application services to the business.

Key Responsibilities -

• Provide Adobe Workfront platform support to the agreed SLA s leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor maintain the Workfront system components to ensure quality performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Experience and Skills and Knowledge

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
• Knowledge and ability to interrogate code and configs to fix issues.
• Experience supporting global applications/platforms.
• Strong delivery focus and passion for quality and innovation.
• Problem-Solver and solutions-orientated.
• Excellent written and oral communication skills.
• Strong, vibrant inter-personal skills in both a group and one-to-one settings.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to research application issues and products.
• Self-motivated and directed.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

Location: Bangalore

Brand: Bcoe

Time Type: Full time

Contract Type: Permanent