Platform/Application Support Analyst

Dentsu Aegis Network Ltd.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Dentsu Aegis Network Ltd. seeks an experienced support specialist to maintain and optimize the Adobe Workfront platform. You will ensure high availability, assist with deployments and configurations, and collaborate across global teams to keep services reliable and scalable.

The role emphasizes proactive issue resolution, strong communication, and a proactive Continuous Improvement mindset to deliver best-in-class support.

Qualifications

• Proven experience with troubleshooting principles and issue resolution.
• Experience with Workfront SaaS for project/resource/time management.
• Ability to interrogate code and configurations to fix issues.
• Experience supporting global applications and teams.
• Excellent written and verbal communication skills.

Responsibilities

• Provide Adobe Workfront platform support to meet SLA commitments.
• Monitor and maintain Workfront components for quality and performance.
• Assist with user management, deployments, releases and config upgrades.
• Collaborate with cross-functional teams to meet evolving needs.
• Maintain application support documentation in a central repository.
• Foster continuous improvement and proactive support.

Skills

Troubleshooting

Global applications support

Communication skills

Customer service orientation

Problem-solving

Collaborative teamwork

Tools

Workfront

ServiceNow

Job description

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Job Description:

Key Responsibilities

• Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Experience and Skills and Knowledge

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
• Knowledge and ability to interrogate code and configs to fix issues.
• Experience supporting global applications/platforms.
• Strong delivery focus and passion for quality and innovation.
• Problem-Solver and solutions-orientated.
• Excellent written and oral communication skills.
• Strong, vibrant inter-personal skills in both a group and one-to-one settings.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to research application issues and products.
• Self-motivated and directed.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

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